Mark Ramos Ronquillo
Manager, Immigration Services
Cavite City
Summary
Relocation, mobility, and immigration professional with over 15 years of experience. Have a strong communication skills and attention to details. Aspire to hold a role in relocation, global mobility, immigration, and human resources as aligned with the long-term goal of widening expertise in the end-to-end mobilization process.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Manager, Immigration Services
Conexus Medstaff Philippines
12.2023 - 07.2025
- Manage and motivate employees to be productive and engage in work.
- Accomplish multiple tasks within established timeframes.
- Maximize performance by monitoring daily activities and mentoring team members.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Continually analyze the immigration processes to identify opportunities for growth and improvement and implement appropriate solutions.
- Partner with internal and external stakeholders to consult on complex immigration issues to facilitate employer sponsored immigration cases.
Senior Consultant
Relo Japan K.K. / Relo Network Asia
12.2019 - 12.2023
- Assumes overall ownership of managing relationships with various overseas Relocation Management Companies (RMCs)
- Troubleshoots issues by diagnosing root cause and devising effective solutions.
- Role models high responsiveness and customer service.
- Ensures all service initiation is received in timely manner and allocated to respective team.
- Manages communication between RMCs, clients, and destination service consultants.
- Oversees management of destination services.
- Responds to general and pricing inquiries from overseas relocation companies.
- Leads consular related services.
- Participates in monthly/quarterly calls with RMCs.
- Assists with training and coaching of new staff.
Manager, Global Employer Services - Immigration
Deloitte & Touché LLP
04.2018 - 07.2019
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with local and regional clients, assignees and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated team members to be productive and engaged in work.
- Assessed new opportunities and revenue sources, whilst developing and improving operational processes.
- Used industry expertise, customer service skills and analytical nature to resolve clients, assignees concerns and promote loyalty.
APAC Relocation Manager
K2 Corporate Moving Systems Pte Ltd
05.2016 - 02.2018
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Managed and accountable for caseload of relocations for corporate clients.
- Cultivated interpersonal skills by building positive relationships with others.
- Manage relationships with service partners for relocation, and immigration with particular focus on promoting accountability and operational excellence.
- Reviewed of corporate client relocation policies and suggested possible improvements / cost savings opportunities.
Snr. Project Operations Coordinator Int'l Mobility
Norwegian Petroleum Consultants Pte. Ltd.
06.2013 - 05.2016
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Oversee the management of work permits.
- Acted as the main focal point for all sub-suppliers supporting Norwegian Petroleum Consultants in its Global Mobility needs.
- Required to scrutinize all contracts to be signed by Norwegian Petroleum Consultants with Global Mobility companies.
- Direct liaison with Norway Headquarters for synchronized information and data.
Senior Consultant – Global Mobility
Air Energi Group Singapore Pte. Ltd.
01.2012 - 05.2013
- Assisted local, regional, and western consultants on their mobilization and demobilization requirements.
- Management of work permit applications and company's pre-employment forms and other immigration related requirements.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
Ops Manager (Work Permit, Visa & On-boarding Head)
Orion Project Services (PNG) Ltd.
04.2011 - 09.2011
- Lead and managed a team consists of 8 members.
- Coordinated with different offices on the recruitment needs and proposing candidates to the clients.
- Oversee the lodgment and approvals of Work Permits and Visa applications.
- Guided the clients, applicants through processes of obtaining visas and required documentation.
- Reviewed applications to check accuracy, completeness and integrity of paperwork.
- Provided weekly update reports to the clients on the status of the visa, work permit application and applicant's mobilization and arrival in Papua New Guinea.
- Ensured that all the required on-boarding forms and requirements are completed.
- Responsible for timely and accurate results to ensure clients' satisfaction.
On-boarding/Operations Coordinator
Brunel International Southeast Asia Pte. Ltd.
06.2010 - 03.2011
- Assists local, regional, and western consultants on their mobilization and demobilization requirements.
- Management of work permit applications and clients' on-boarding requirements.
- Liaised with different embassies for visa application procedures and requirements.
- Assisted clients with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend and holiday shifts.
Senior Immigration Coordinator
Orientations (S) Pte. Ltd.
11.2008 - 06.2010
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Management of work permit applications and other related immigration passes / visas.
- Provided timely follow-up and reminders on active cases to Employee and/or HR.
- •Recorded client information on database on a regular basis.
Visa Assistant
Embassy of the United States of America
12.2006 - 07.2008
- Assisted in the over-all process of the Non-Immigrant visa section.
- Entered data required for visa issuance and ensured all entries are accurate and complete.
- Assisted in conducting Fraud Investigation.
- Ensured that applicants are treated fairly and professionally.
- Communicated with people from various cultures and backgrounds on application process.
- Organized and detail-oriented with a strong work ethic.
Customer Service and Operations Assistant
Manpower Staffing Philippines
04.2006 - 12.2006
- Seconded to the Embassy of the United States of America, Non-immigrant Visa Section.
- Assisted in the daily operations of the Non-Immigrant visa unit.
- Distributed application forms to public taking into consideration the nationality of the applicant if they need to complete other paperwork or not.
- Maintained pleasant and positive attitude when dealing in public.
- Investigates the validity of any customer complaints and advise the local operations manager.
- Provided administrative support with accurate document preparation and data entry.
Technical Support Representative
Sykes Asia Inc.
03.2005 - 01.2006
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service and Admin Assistant
Globe Telecommunications
08.2004 - 03.2005
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
- Responsible in handling phone-in inquiries regarding promos, mechanics, and prices.
- Facilitated postpaid line and prepaid application received via fax or online application.
- Attended to customer's complaints and other concerns.
System Management & User Support
SCAD Services (S) Pte Ltd.
12.2003 - 07.2004
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Responsible for system requirements and implementing system enhancement.
- Maintained the company’s in-house system.
- Accountable for smooth operation, security and integrity of the system.
- Documented the processes from installation, troubleshooting from lowest to highest specification.
- Conducted user orientation and training of staff.
- Worked on system analysis and design.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Science - Information Technology
San Sebastian College-Recoletos De Cavite
Cavite City, Cavite 06.1999 - 10.2003
Skills
People Management
Adoptability
Teamwork and Collaboration
Excellent Communication
Performance Management
International Mobility Management
Timeline
Manager, Immigration Services
Conexus Medstaff Philippines
12.2023 - 07.2025
Senior Consultant
Relo Japan K.K. / Relo Network Asia
12.2019 - 12.2023
Manager, Global Employer Services - Immigration
Deloitte & Touché LLP
04.2018 - 07.2019
APAC Relocation Manager
K2 Corporate Moving Systems Pte Ltd
05.2016 - 02.2018
Snr. Project Operations Coordinator Int'l Mobility
Norwegian Petroleum Consultants Pte. Ltd.
06.2013 - 05.2016
Senior Consultant – Global Mobility
Air Energi Group Singapore Pte. Ltd.
01.2012 - 05.2013
Ops Manager (Work Permit, Visa & On-boarding Head)
Orion Project Services (PNG) Ltd.
04.2011 - 09.2011
On-boarding/Operations Coordinator
Brunel International Southeast Asia Pte. Ltd.
06.2010 - 03.2011
Senior Immigration Coordinator
Orientations (S) Pte. Ltd.
11.2008 - 06.2010
Visa Assistant
Embassy of the United States of America
12.2006 - 07.2008
Customer Service and Operations Assistant
Manpower Staffing Philippines
04.2006 - 12.2006
Technical Support Representative
Sykes Asia Inc.
03.2005 - 01.2006
Customer Service and Admin Assistant
Globe Telecommunications
08.2004 - 03.2005
System Management & User Support
SCAD Services (S) Pte Ltd.
12.2003 - 07.2004
Bachelor of Science - Information Technology
San Sebastian College-Recoletos De Cavite
06.1999 - 10.2003
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