Mark Ramos Ronquillo

• Manage and motivate employees to be productive and engage in work.
• Accomplish multiple tasks within established timeframes.
• Maximize performance by monitoring daily activities and mentoring team members.
• Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Continually analyze the immigration processes to identify opportunities for growth and improvement and implement appropriate solutions.
• Partner with internal and external stakeholders to consult on complex immigration issues to facilitate employer sponsored immigration cases.

• Assumes overall ownership of managing relationships with various overseas Relocation Management Companies (RMCs)
• Troubleshoots issues by diagnosing root cause and devising effective solutions.
• Role models high responsiveness and customer service.
• Ensures all service initiation is received in timely manner and allocated to respective team.
• Manages communication between RMCs, clients, and destination service consultants.
• Oversees management of destination services.
• Responds to general and pricing inquiries from overseas relocation companies.
• Leads consular related services.
• Participates in monthly/quarterly calls with RMCs.
• Assists with training and coaching of new staff.
  

• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with local and regional clients, assignees and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated team members to be productive and engaged in work.
• Assessed new opportunities and revenue sources, whilst developing and improving operational processes.
• Used industry expertise, customer service skills and analytical nature to resolve clients, assignees concerns and promote loyalty.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced environment.
• Proven ability to develop and implement creative solutions to complex problems.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Managed and accountable for caseload of relocations for corporate clients.
• Cultivated interpersonal skills by building positive relationships with others.
• Manage relationships with service partners for relocation, and immigration with particular focus on promoting accountability and operational excellence.
• Reviewed of corporate client relocation policies and suggested possible improvements / cost savings opportunities.
  

• Identified issues, analyzed information and provided solutions to problems.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Oversee the management of work permits.
• Acted as the main focal point for all sub-suppliers supporting Norwegian Petroleum Consultants in its Global Mobility needs.
• Required to scrutinize all contracts to be signed by Norwegian Petroleum Consultants with Global Mobility companies.
• Direct liaison with Norway Headquarters for synchronized information and data.

• Assisted local, regional, and western consultants on their mobilization and demobilization requirements.
• Management of work permit applications and company's pre-employment forms and other immigration related requirements.
• Developed and maintained courteous and effective working relationships.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Identified issues, analyzed information and provided solutions to problems.

• Lead and managed a team consists of 8 members.
• Coordinated with different offices on the recruitment needs and proposing candidates to the clients.
• Oversee the lodgment and approvals of Work Permits and Visa applications.
• Guided the clients, applicants through processes of obtaining visas and required documentation.
• Reviewed applications to check accuracy, completeness and integrity of paperwork.
• Provided weekly update reports to the clients on the status of the visa, work permit application and applicant's mobilization and arrival in Papua New Guinea.
• Ensured that all the required on-boarding forms and requirements are completed.
• Responsible for timely and accurate results to ensure clients' satisfaction.

• Assists local, regional, and western consultants on their mobilization and demobilization requirements.
• Management of work permit applications and clients' on-boarding requirements.
• Liaised with different embassies for visa application procedures and requirements.
• Assisted clients with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend and holiday shifts.

• Developed and maintained courteous and effective working relationships.
• Managed time efficiently in order to complete all tasks within deadlines.
• Gained strong leadership skills by managing projects from start to finish.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized and detail-oriented with a strong work ethic.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Management of work permit applications and other related immigration passes / visas.
• Provided timely follow-up and reminders on active cases to Employee and/or HR.
• •Recorded client information on database on a regular basis.
  

• Assisted in the over-all process of the Non-Immigrant visa section.
• Entered data required for visa issuance and ensured all entries are accurate and complete.
• Assisted in conducting Fraud Investigation.
• Ensured that applicants are treated fairly and professionally.
• Communicated with people from various cultures and backgrounds on application process.
• Organized and detail-oriented with a strong work ethic.

• Seconded to the Embassy of the United States of America, Non-immigrant Visa Section.
• Assisted in the daily operations of the Non-Immigrant visa unit.
• Distributed application forms to public taking into consideration the nationality of the applicant if they need to complete other paperwork or not.
• Maintained pleasant and positive attitude when dealing in public.
• Investigates the validity of any customer complaints and advise the local operations manager.
• Provided administrative support with accurate document preparation and data entry.

• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Used ticketing systems to manage and process support actions and requests.
• Translated complex technical issues into digestible language for non-technical users.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Vendor & Supplier Management
· Partner with suppliers and vendors to deliver high-quality relocation services, ensuring efficiency and a strong employee experience.
· Engage regularly with vendors to monitor case progression, resolve operational issues, and address escalations or exceptions.
· Evaluate supplier processes for compliance with Chevron policies, identifying opportunities for improvement and implementing best practices.
Global Mobility Operations
· Support both U.S. and international relocations, ensuring compliance with policies and smooth execution of end-to-end mobility processes.
· Coordinate new country setup for relocation services, aligning with global standards and local requirements.
· Manage relocation-related invoices with accuracy and timeliness.
Policy Expertise & Stakeholder Guidance
· Provide consultation to employees, managers, HR teams, and Expat Counselors on relocation procedures and Chevron's domestic relocation policies.
· Advise Business HR (BHR), Global Mobility Services (GMS), and vendors on policy application, ensuring consistent and compliant practices.
· Represent the relocation team in the monthly GMS Roundtable, contributing insights to global mobility strategy.
Employee Experience & Continuous Improvement
· Document outcomes and monitor customer satisfaction to enhance the assignee experience.
· Lead resolution of common relocation challenges, ensuring minimal disruption to employees and business operations.
· Identify and implement process improvements to strengthen efficiency and service delivery.

• Cultivated interpersonal skills by building positive relationships with others.
• Provided professional services and support in a dynamic work environment.
• Responsible in handling phone-in inquiries regarding promos, mechanics, and prices.
• Facilitated postpaid line and prepaid application received via fax or online application.
• Attended to customer's complaints and other concerns.
  
  

• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Responsible for system requirements and implementing system enhancement.
• Maintained the company’s in-house system.
• Accountable for smooth operation, security and integrity of the system.
• Documented the processes from installation, troubleshooting from lowest to highest specification.
• Conducted user orientation and training of staff.
• Worked on system analysis and design.
• Cultivated interpersonal skills by building positive relationships with others.