John Mark Palisoc
Pasig City
Summary
Highly skilled Freelance Virtual Assistant with a proven track record of delivering exceptional results for clients. Experienced in managing social media accounts, streamlining customer service inquiries, and creating successful marketing campaigns. Adept at scheduling and coordinating meetings, performing data entry tasks, and maintaining filing systems to improve organization and productivity.
Overview
7
7
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
01.2024 - 01.2025
- Met month-end reporting objectives and deadlines.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Enhanced overall organizational agility by embracing change management principles and leading by example in process transformation efforts.
Outbound Sales Representative
Resultscx Philippines
11.2022 - 12.2023
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Junior Media Buyer
Freelance
12.2021 - 10.2022
- Juggled multiple projects and several clients at time successfully and always met tight deadlines.
- Developed tight professional relationships with media planners, which helped to identify right targeted audiences for campaigns.
- Leveraged competitive analysis findings to make strategic recommendations that gave clients a competitive edge in the marketplace.
- Stayed current on industry best practices, emerging technologies, and changes in consumer behavior patterns affecting media consumption habits among key demographics.
Inbound Sales Representative
Foundever Philippines
03.2018 - 12.2021
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
Customer Service Representative
Alorica Philippines
10.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Computer Science
Virgen Milagrosa University
Dr. Martin P. Posadas Avenue, San Carlos City, 24206-2017
Skills
- Data entry
- Verbal and written communication
- Monthly financial statements
- Process documentation
Timeline
Senior Process Associate
Tata Consultancy Services
01.2024 - 01.2025
Outbound Sales Representative
Resultscx Philippines
11.2022 - 12.2023
Junior Media Buyer
Freelance
12.2021 - 10.2022
Inbound Sales Representative
Foundever Philippines
03.2018 - 12.2021
Customer Service Representative
Alorica Philippines
10.2017 - 02.2018
Associate of Applied Science - Computer Science
Virgen Milagrosa University
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