Markoper Javier
Lead Generation
Davao City, Province Of Davao Del Sur,DAS
Summary
I have experience in lead generation, data scraping, online research, and customer service. I worked on identifying potential customers, gathering and verifying data, and maintaining accurate records and databases. I also handled customer inquiries and provided support through chat and communication channels, assisting with billing, sales, and account concerns. I am skilled in using Google Sheets, Microsoft Excel, and AI tools such as ChatGPT and Gemini to improve productivity and accuracy. I am now seeking opportunities in e-commerce and virtual assistance where I can apply my skills in data management, research, customer support, and business operations.
Overview
6
6
years of professional experience
Work History
Lead Generation Specialist
SaveOurSolar
02.2024 - 05.2026
- Developed targeted lead generation strategies, increasing qualified leads through various digital channels.
- Executed email marketing campaigns, nurturing leads and enhancing engagement with prospective clients.
- Collaborated with sales teams to refine lead qualification criteria, ensuring alignment with business objectives.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
Customer Service Representative
VXI Global Holdings
08.2019 - 10.2022
- Resolved customer inquiries through effective communication, enhancing overall customer satisfaction.
- Assisted in troubleshooting technical issues, ensuring timely solutions for customer concerns.
- Collaborated with team members to streamline processes, improving service efficiency and accuracy.
- Documented customer interactions in the CRM system, maintaining comprehensive and accurate records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
7-11 Convenience Store
07.2016 - 01.2017
- Utilized point-of-sale systems to accurately process transactions and maintain inventory levels.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise efficiently.
- Analyzed sales trends to support inventory decisions, optimizing product availability and customer satisfaction.
- Executed daily cash reconciliation to ensure accuracy in financial reporting and minimize discrepancies.
Education
Bachelor of Science - Information Technology
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Lead generation strategy
Email marketing campaigns
Customer relationship management
Prospecting techniques
Lead qualification
Accurate data entry
Professionalism under pressure
Prospecting and qualifying
Attention to detail
Problem-solving abilities
Multitasking
Organizational skills
Timeline
Lead Generation Specialist
SaveOurSolar
02.2024 - 05.2026
Customer Service Representative
VXI Global Holdings
08.2019 - 10.2022
Sales Associate
7-11 Convenience Store
07.2016 - 01.2017
Bachelor of Science - Information Technology
University of Mindanao
04.2001 -