MARK NICOLE ASERON
BAR WAITER
Santa Maria, Province Of Bulacan,BAN
Summary
Dedicated bar waiter with experience on international hotel and cruise lines, committed to delivering exceptional guest service and ensuring stakeholder satisfaction through efficient, courteous, and detail-oriented performance. Skilled in beverage service, order accuracy, cash handling, and resolving guest concerns while supporting a collaborative team. Eager to take on additional responsibilities and progress into supervisory or management roles to help drive operational excellence.
Overview
5
5
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Assistant Bar Waiter
Fred Olsen Cruise Lines
Fred. Olsen House, White House Road, Ipswich, Unit
11.2023 - 02.2026
- Assisted in the setup and breakdown of special events, contributing to seamless execution and positive guest experiences.
- Assisted in maintaining a clean and organized bar area, contributing to an inviting atmosphere for guests.
- Participated in regular inventory checks and assisted with ordering necessary supplies to maintain adequate stock levels.
- Attended ongoing training sessions focused on improving product knowledge, customer service techniques, and industry trends, leading to enhanced job performance.
BAR UTILITY
Celebrity Cruises
1050 Caribbean Way, Miami Florida 33132
12.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Restaurant Waiter
Grand Hyatt Hotel
City Of Al Khobar, Kingdom Of Saudi Arabia
12.2020 - 08.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
La Consolacion University Philippines
Barangay Catmon Malolos City, Bulacan 04.2001 -
Skills
Teamwork and collaboration
Attention to Details
Adaptability
Stress Resilience
Time management
Certification
Awareness and safety procedure on piracy act
Timeline
Food safety at sea level 2
02-2025
Refresher course on basic training
07-2024
Food allergy and intolerance training
05-2024
Assistant Bar Waiter
Fred Olsen Cruise Lines
11.2023 - 02.2026
National certificate II in barista
10-2023
Crowd management traing
01-2023
BAR UTILITY
Celebrity Cruises
12.2022 - 08.2023
Awareness and safety procedure on piracy act
09-2022
Restaurant Waiter
Grand Hyatt Hotel
12.2020 - 08.2022
Survival craft and rescue boats other than fast rescue boats
08-2020
Ship security awareness training and seafarers with designated security duties
02-2020
Bachelor of Science - Hotel, Resort And Restaurant Management
La Consolacion University Philippines
04.2001 -
Interpersonal, Good oral communication, Computer literate, Food and Beverage service oriented
I am a responsible service oriented professional with a keen attention to details. I easily establish rapport with the guests and crew members. I work efficiently within a team, and consistently maintain professionalism in high pressure situations. I quickly adapt to new environments and I am dedicated to delivering a high level of service, ensuring a comfortable and welcoming atmosphere on board.