Mark Nathanlee Villanueva
IMUS CITY
Summary
I am Nathan, a customer-centric professional with 17 years of experience in the Non-Life Insurance Industry. Throughout my career, I have developed a deep passion for enhancing the customer experience, always striving to exceed expectations and deliver exceptional service. My focus is not just on meeting client needs, but on wowing them at every touchpoint, building long-lasting relationships, and ensuring their complete satisfaction.
Overview
17
17
years of professional experience
Work History
Manila Accounts Support Associate
Pioneer Your Insurance & Surety Corporation
08.2008 - Current
- Manages client accounts, ensures customer satisfaction, and maintains strong client relationships by handling inquiries, processing transactions, and providing financial advice
- Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills.
- Increased efficiency and team productivity by promoting operational best practices.
- Ensure consistent and efficient assistance to AO in every business transaction by coordinating with Shared Ops.
- Monitoring of requests (issuance and UW approval requests)
- Prepares new and renewal proposals/quotations across lines
- Monitors the branch's common emails and check all emails received within agreed cut-off are attended and referred to appropriate parties
- Verifies completeness of issuance requests before endorsing to Shared Ops
- Ensures completeness and compliance to govt regulations of customer data before endorsing to Shared Ops
- Generates reports (production, AR, expiry, etc) as requested by AO and requests credit term extension
- Organizes and safekeeps data according to standard records management process and guidelines
- Assist in meeting the renewal ratio through review of accounts for renewal, timely generation and release of renewal notice, and expiry list monitoring
- Meet collection targets thru providing assistance to AO in monitoring accounts receivables and other premium collection-related activities (sending of reminders, monitoring of payment application, etc)
Education
Bachelor of Science - Customs Administration
Collegio De Sta. Catalina Alejandria
Dumaguete, Province Of Negros Oriental, Philippines04-2005
Skills
- Client relationship management skills
- Good Communication skills
- Negotiation skills
- Microsoft Office, Excel, Word, Outlook, Power point
Affiliations
- President, United Church Men (UCM), Local Church January 2022 – Present Lead monthly meetings, organize church events, and collaborate with church leadership to promote community engagement and outreach.
- Vice Chairman, Board of Trustees, Local Church January 2022 – Present Assist in overseeing church operations, contribute to strategic planning, and support the decision-making process for church growth and development.
Timeline
Manila Accounts Support Associate
Pioneer Your Insurance & Surety Corporation
08.2008 - Current
Bachelor of Science - Customs Administration
Collegio De Sta. Catalina Alejandria
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