Mark Lynel Magolhado
Customer Service & Technical Support
San Antonio, Province Of Zambales
Summary
Objectives :
To seek a challenging role where I can utilize my skills and expertise to provide exceptional support to clients and contribute growth and loyalty to the organization.
Overview
11
11
years of professional experience
Work History
Order Processing Specialist
Cloudstaff Philippines
11.2021 - Current
- Used Netsuite system in processing orders.
- Creating quotes, sales orders and Invoicing.
- Selecting Freight/Package carrier and setting up shipping.
- Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
- Coordinating with warehouse staff to pick, pack, and ship orders in a timely manner.
- Maintained an organized database of customer orders, tracking progress from initiation to completion.
- Providing assistance to customers regarding their orders, including tracking shipments and addressing any concerns they may have.
Customer Service Representative
IQor Philippines
07.2019 - 07.2021
- Answering Billing issues and concerns
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Taking payments over the phone.
- Assisted customers in order tracking.
- Monitoring customer credit limits and ensuring that outstanding balances are paid within agreed-upon terms.
- Generating and sending invoices to customers for freight services rendered.
Technical Support and Customer Service
Buwelo BPO Solutions
04.2017 - 02.2019
- Providing a walking-thru to customers on how to use products or services more effectively and prevent future technical issues.
- Providing timely and accurate technical support to customers via phone, email, chat
- Listening to customer descriptions of technical issues and using troubleshooting techniques to identify the root cause of the problem.
- Escalating complex technical issues to higher-level support teams or management as needed to ensure timely resolution
- Cancel and upgrade accounts.
- Meet personal and team targets and call handling quotas.
Data Encoder
Exela Technologies
06.2013 - 03.2016
- Entering data from various sources into a computer system with given speed and accuracy to meet.
- Reviewing data for deficiencies or errors,correcting
any incompatibilities and checking output. - Enhanced data accuracy by meticulously encoding information from various sources.
- Maintaining and updating records, files, and databases with new information as needed.
- Collaborating with other team members or departments to resolve data-related issues or discrepancies
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of Subic Bay
Subic Bay Metropolitan Authority, 2200 Zambales 05.2001 -
Bachelor of Science - Nursing
Gordon College
Olongapo City, Province Of Zambales, Philippines 05.2001 -
Skills
Timeline
Order Processing Specialist
Cloudstaff Philippines
11.2021 - Current
Customer Service Representative
IQor Philippines
07.2019 - 07.2021
Technical Support and Customer Service
Buwelo BPO Solutions
04.2017 - 02.2019
Data Encoder
Exela Technologies
06.2013 - 03.2016
Bachelor of Science - Hotel And Restaurant Management
Lyceum of Subic Bay
05.2001 -
Bachelor of Science - Nursing
Gordon College
05.2001 -