Mark Louie M. Sta Ana
Canberra, Australian Capital Territory
Summary
Experienced in Facilities Management with a strong track record in multi-property operations, including international experience. Proven ability to drive revenue growth, optimise performance, and lead high-performing teams to enhance tenant satisfaction.
Overview
20
20
years of professional experience
Work History
Cluster General Manager
Megaworld Corporation
01.2023 - Current
- Managed a portfolio of 23 properties across major key cities, with a total gross floor area (GFA) of 150,000 sqm.
- Accountable for achieving revenue targets and maximizing net income yields across the portfolio.
- Resolved long-standing collectibles and payables, improving collection efficiency to 80% in 2023 from 36% in 2022.
- Successfully resolved 90% of overdue balances with homeowners amicably, bringing accounts to good standing and maintaining strong relationships with the Board of Directors.
- Elected as a Board Member in 2023 for three properties located in the central business district (CBD).
- Built strong relationships with local government units (LGUs) to support property operations and community engagement.
Regional Operations Manager
Robinsons Land Corporation
09.2015 - 12.2022
- Reports directly to the Business Unit General Manager, overseeing operational performance across assigned malls.
- Manages a total of 450,000 square meters of property across the country, ensuring optimal utilization and operational efficiency.
- Achieved a 35% revenue growth for one of the pioneering malls in the central business district (CBD) through strategic planning and effective execution.
- Ensures revenue growth and operational excellence by driving malls to exceed targets, implementing best practices, fostering client and partner relationships, executing business plans, and conducting strategic performance reviews across the region.
Centre Manager
Mapletree Investment Pte Ltd
01.2015 - 07.2015
- Reported to the CEO for Vietnam while seconded to Mapletree Vietnam Management Consultancy Co.
- Successfully launched the first VivoCity in Vietnam with a footprint of 67,000 sqm of leasable area.
- Designed and implemented a tenant incentive plan, increasing space handover by 45%.
- Oversaw Advertising and Promotions programs, driving a successful soft opening of the centre in April 2015.
Mall Manager
Shopping Center Management Corporation (SCMC)
04.2005 - 01.2015
- Managed three shopping centres in the Philippines with a total Gross Leasable Area (GLA) of over 300,000 sqm, ensuring optimal performance across all properties.
- Seconded to China (Sichuan Region) in 2013 as a mall operations consultant, providing strategic advice to improve operations and efficiency.
- Successfully achieved the highest occupancy rate for a newly opened mall in Chongqing, a third-tier city in China, through targeted leasing strategies and tenant engagement initiatives.
- Achieved a 15% revenue growth and a 34% increase in mall tenancy through effective management and strategic initiatives.
- Successfully launched Cyberzone in 2011, a one-stop-shop for the latest gadgets and technology, improving productivity per sqm by 45%.
- Experienced in managing relationships and operations with leading international retail groups such as Arcadia, Inditex, iKea, Decathlon and H&M to name a few.
Education
Bachelor of Science - Civil Engineering
Mapua Insttitute of Technology
Philippines04-2022
Skills
- Property Management
- Tenant Relations and Communication
- Budget and Financial Analysis
- Operation Strategy
Work Authorization
Skilled Work Regional (Provisional) (Subclasss 491)
Timeline
Cluster General Manager
Megaworld Corporation
01.2023 - Current
Regional Operations Manager
Robinsons Land Corporation
09.2015 - 12.2022
Centre Manager
Mapletree Investment Pte Ltd
01.2015 - 07.2015
Mall Manager
Shopping Center Management Corporation (SCMC)
04.2005 - 01.2015
Bachelor of Science - Civil Engineering
Mapua Insttitute of Technology
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