Microsoft Offices
MARK LOUIE CUNANAN
Help Desk Support/Customer Service/Records Clerk/Teller
Candaba
Summary
Energetic and detail-focused with strong aptitude for customer service and financial accuracy. Possesses foundational knowledge in cash handling and transaction processing, coupled with solid mathematical skills. Capable of delivering precise and reliable service to enhance customer satisfaction and operational efficiency.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Promoter
SM Appliances Center
03.2017 - 08.2017
- SM Appliances Center
- All Home Vista Mall CSFP
- Promoted new product lines through engaging demonstrations and customer interactions.
- Provided exceptional customer service to enhance shopping experience and drive sales.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Collaborated with marketing team to develop promotional materials for in-store displays.
- Monitored competitor offerings to identify market trends and potential growth opportunities.
Administrative Clerk, Customer Service
, PELCO 1
10.2022 - 06.2026
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Managed office supplies inventory, ensuring timely reordering to prevent shortages.
- Balanced multiple roles to accomplish diverse tasks and make a larger impact to organization.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Prepared reports and documents using Microsoft Office Suite to support daily operations.
Teller
PELCO 1
10.2022 - 06.2026
- Processed customer transactions efficiently while ensuring accuracy and compliance with bank policies.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Conducted cash handling duties, maintaining balanced cash drawers throughout shifts.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Bachelor of Science - Psychology Degree
Holy Cross College
Santa. Ana, Pampanga06-2022
High School -
San Isidro High School
San Isidro, Sta. Ana, Pampanga04-2014
Elementary School -
Santiago Elementary School
Santiago, Sta. Ana, Pampanga04-2010
Skills
Attention to detail
Maintaining confidentiality
Verbal and written communication
Problem-solving
Promotional strategy
Customer follow-up
Audience engagement
Social media management
Invoice processing
Scheduling appointments
Document management
Brand promotion
Trend analysis
Public speaking
Relationship building and management
Software
Timeline
Administrative Clerk, Customer Service
, PELCO 1
10.2022 - 06.2026
Teller
PELCO 1
10.2022 - 06.2026
Promoter
SM Appliances Center
03.2017 - 08.2017
Bachelor of Science - Psychology Degree
Holy Cross College
High School -
San Isidro High School
Elementary School -
Santiago Elementary School
Disclaimer
I hereby certify that all the foregoing information are all true and correct to the best of my knowledge and belief.
PERSONAL BACKGROUND
- Birthday: October 26, 1997
- Birth Place: Sta. Ana, Pampanga
- Age: 28 years old
- Sex: Male
- Height: 5'7
- Weight: 85 kg
- Civil Status: Married
- Citizenship: Filipino
- Religion: Christian
Billiard, Fishing, Driving, Riding
I enjoy billiards, fishing, driving, and riding, which help me develop patience, focus, discipline, and problem-solving skills. Fishing teaches perseverance and attention to detail, while billiards improves strategic thinking and concentration. Driving and riding have strengthened my sense of responsibility, time management, and safety awareness. These hobbies help me maintain a positive work-life balance and contribute to my ability to stay productive and focused in the workplace.