Mark Louie Catalia
Compostela, Province Of Cebu
Summary
Dynamic professional with experience at JobTarget Philippines Talleco.com, excelling in problem-solving and cross-functional collaboration. Demonstrated expertise in product knowledge and quality assurance, significantly improving system efficiency and client satisfaction. Proven ability to adapt and manage complex issues, ensuring optimal operational performance.
Overview
7
7
years of professional experience
1
1
Language
Work History
Product Specialist
JobTarget Philippines Talleco.com
06.2024 - Current
- Primarily responsible for identifying and addressing bug-related issues within Admin, Deshub, Auto Tool, and the Message Center. This includes conducting a thorough initial investigation to determine whether the issue requires developer intervention, and if possible, providing customer support with alternative solutions or workarounds to minimize impact.
- In addition, manages the addition of site profiles to the database, ensuring that all relevant information is accurately entered, such as site details, job links, product and cost information, logos, and posting specifics.
- Also oversees the process of adding site templates or custom fields, ensuring that clients provide all necessary details before submitting job postings. This process helps eliminate posting delays in the future.
Triage Coordinator
JobTarget Philippines Talleco.com
06.2023 - 06.2024
- Responsible for managing escalation tickets from clients, ensuring timely and accurate handling of reported issues. This involves conducting a thorough initial investigation to verify whether the issue is related to a bug within our system. Once confirmed, the ticket is forwarded to the appropriate product team for resolution. Additionally, part of the role includes identifying the correct product the issue pertains to, ensuring the ticket is assigned to the correct team to avoid delays and miscommunication.
Posting Support Specialist - Account Services
JobTarget Philippines Talleco.com
03.2021 - 06.2023
- Responsible for managing and resolving posting-related bugs that prevent job deliveries to the site. This includes investigating the root cause of any issues that flag postings, ensuring that any discrepancies in the posting are identified and addressed. Additionally, it’s crucial to ensure that all necessary updates or corrections are made to the posting details, enabling successful job delivery to the site without further complications.
Data Entry Specialist
JobTarget Philippines Talleco.com
07.2018 - 03.2021
- Responsible for overseeing the manual delivery process of job postings, which is divided into four main queues: Transmit, Confirm, Update, and Delete.
- Transmit: Ensure the successful manual posting of jobs to the site, accurately entering all necessary information.
- Confirm: Responsible for verifying that the job has been successfully posted and appears on the job search page, ensuring visibility for potential candidates.
- Update: Handle requests for updates to job postings, making necessary changes or corrections based on client instructions to ensure the posting information is current and accurate.
- Delete: Accountable for removing job postings from the site in response to deletion requests, ensuring the job is no longer visible to users.
Education
Bachelor of Science - Industrial Technology Major in Computer Technology
Cebu Technological University Danao City Campus
Sabang, Danao City, Cebu 05.2001 -
High School Diploma -
Compostela National High School
Poblacion, Compostela, Cebu 05.2001 -
No Degree -
Tubigan Elementary School
Tubigan, Compostela, Cebu 05.2001 -
Skills
Product Knowledge
Problem-Solving
Attention to Detail
Communication Skills
Cross-Functional Collaboration
Analytical Thinking
Time Management
Adaptability
Quality Assurance
Hobbies
Basketball, Volleyball, Badminton, Billiards
Watching Movies/Anime
Playing Online Games
Listening to Music
Timeline
Product Specialist
JobTarget Philippines Talleco.com
06.2024 - Current
Triage Coordinator
JobTarget Philippines Talleco.com
06.2023 - 06.2024
Posting Support Specialist - Account Services
JobTarget Philippines Talleco.com
03.2021 - 06.2023
Data Entry Specialist
JobTarget Philippines Talleco.com
07.2018 - 03.2021
Bachelor of Science - Industrial Technology Major in Computer Technology
Cebu Technological University Danao City Campus
05.2001 -
High School Diploma -
Compostela National High School
05.2001 -
No Degree -
Tubigan Elementary School
05.2001 -
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