Mark Lawrence Canoy
Pasay City
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Cashier / Restaurant Waiter
Holistic Approach Inc.
08.2024 - Current
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Marketing Staff / Payment Officer
W Bridges
01.2024 - 08.2024
- Strengthened client relationships through consistent communication, timely project updates, and exceptional customer service.
- Boosted social media engagement through the creation of compelling content and consistent posting schedules.
Customer Service Representative
Teleperformance
10.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier/ Server
Buffalos WINGS n' Things Restaurant
02.2021 - 10.2023
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier/ Server
Banapple Restaurant
05.2020 - 02.2021
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
ENCODER
Local Government Unit
08.2019 - 05.2020
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed daily data back-up to secure records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
Elementary School -
San Pascual Central School
San Pascual, Masbate 06.2006 - 03.2011
High School -
San Pascual National High School
San Pascual, Masbate 06.2011 - 03.2017
- Computer System Services
San Pascual Polytechnic Colleges
San Pascual, Masbate 06.2017 - 03.2019
Skills
Fast Learner
Adaptive
Cash handling
Customer service
Time management skills
Patience and empathy
Work ethic and integrity
Customer relations
Attention to detail
Personal Information
- Place of Birth: Masbate
- Date of Birth: 10/08/99
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
........................................ Mark Lawrence S. Canoy
Timeline
Cashier / Restaurant Waiter
Holistic Approach Inc.
08.2024 - Current
Marketing Staff / Payment Officer
W Bridges
01.2024 - 08.2024
Customer Service Representative
Teleperformance
10.2023 - 01.2024
Cashier/ Server
Buffalos WINGS n' Things Restaurant
02.2021 - 10.2023
Cashier/ Server
Banapple Restaurant
05.2020 - 02.2021
ENCODER
Local Government Unit
08.2019 - 05.2020
- Computer System Services
San Pascual Polytechnic Colleges
06.2017 - 03.2019
High School -
San Pascual National High School
06.2011 - 03.2017
Elementary School -
San Pascual Central School
06.2006 - 03.2011
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