Mark Kevin Bog-acon
Freelancer
Summary
Client-focused Customer Service Representative possessing exceptional communication abilities and time management skill. Dedicated personal and professional assistant with familiarity in real-time and changing pace of business processes. Exercises strong detail orientation, flexibility and punctuality. Can work under minimal to no supervision, hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Court Stenographer
RTC Branch 25- Bulanao, Tabuk City, Kalinga
Tabuk City
01.2023 - Current
- Conducted transcription, court reporting, closed captioning, and Transcript of Stenographic Notes.
- Produced transcripts for court personnel, legal professionals and general public.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
- Aggregated and copied finalized documents for disbursement across interested parties.
Call Center Agent
Teleperformance Philippines
Baguio City
10.2019 - 01.2023
- Phone:, Experience/s, Handle customer complaints and provide alternatives and or solutions to ensure the resolution of complaints with positive attitude and focus on customer satisfaction
- Assist customers in placing orders, fulfilling refunds, and handling exchanges
- Maintain customer accounts and record account information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Reservation Agent
Interglobe Technologies
Taguig City
08.2017 - 01.2018
- Assisting customers with various reservation arrangements, including advising on, planning, and/or amending reservations
- Handle customer complaints and provide alternatives and or solutions to ensure the resolution of complaints
- Maintain customer accounts and record account information.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Handled billing information over phone.
Executive Administrative Assistant
Rainbow Aggregates
Tabuk City
01.2017 - 01.2018
- Performing general office clerk duties and errands like the bank, government, and other private transactions
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Updated paperworks, maintaining documents, and word processing.
- Payroll and Finance management, and prepared daily, monthly, quarterly and Annual reports.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor of Science - Office Administration
Kalinga State University
Dagupan Weste, Tabuk City, Kalinga 06.2012 - 2016.04
Bachelor of Professional Studies - Education
Saint Tonis College
Bulanao, Tabuk City, Kalinga 06.2018 - 2018.12
Skills
Active listeningundefined
Timeline
Court Stenographer
RTC Branch 25- Bulanao, Tabuk City, Kalinga
01.2023 - Current
Call Center Agent
Teleperformance Philippines
10.2019 - 01.2023
Bachelor of Professional Studies - Education
Saint Tonis College
06.2018 - 2018.12
Reservation Agent
Interglobe Technologies
08.2017 - 01.2018
Executive Administrative Assistant
Rainbow Aggregates
01.2017 - 01.2018
Bachelor of Science - Office Administration
Kalinga State University
06.2012 - 2016.04
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