Mark Kevin Belarmino
Technical Support Representative
Sto. Tomas
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience with gift for understanding needs of both business and home users. Proven skill in resolving problems quickly on first call.
Overview
12
12
years of professional experience
Work History
Technical Support Representative
Renren Inc.
08.2022 - 03.2023
- Account Specialist for Real Estate agents in Canada and US – clients of Chime App. Managed approximately 30 incoming calls, emails and virtual assistance per day from customers.
Traveler Support Specialist
Helpware Inc.
11.2021 - 07.2022
- Travel account – booking reservations, flights, hotels, billing and other tasks
Customer Service Representative
HGS
10.2020 - 09.2021
- Healthcare account – insurance policies, billing, complaints, etc.
Customer Service Representative
Iqor Phil. Inc.
05.2019 - 09.2020
- ATNT account (telco, cable, wireless)
Customer Service Representative
Concentrix Nuvali
10.2018 - 03.2019
- Macy’s Credit seasonal account (Credit Card and Retail Store)
Human Resources Officer
San Miguel Yamamura Packaging Corp. Laguna Caps Plant
03.2018 - 10.2018
- Employee Recruitment and Labor Relations officer tasked in handling Third Party Organizations’ concerns and DOLE compliance.
Capacity Apprentice Engineer
Amkor Technology Philippines Inc. (LTI, Binan City)
04.2017 - 02.2018
- Completed the Capacity Engineering Training Program which include Cost Model Generation, Product Cycle Time, Machine/Manpower Utilization, Equipment Capacity Planning and Capital Requisition Generation. I was involved in a lot of Time and Motion Studies and Process Analysis.
Technical Assistant
Bureau of Curriculum Development, Department of Education
03.2016 - 03.2017
- Project Based Information Analyst of the Senior High School National Task Force Committee.
Intern
Technopoly Inc.
05.2015 - 10.2015
- Trainee on the Total Quality Management (TQM) of Technopoly Inc. (a business improvement consulting company). Determined the standard time for the employees' sub-tasks, created the operations manual for the field processes, proposed recommendations for improvement.
Student Assistant
De La Salle University
01.2011 - 01.2013
- Assisted the registrar and accounting office during enrollment period for (3) three terms; worked in engineering offices as laboratory assistant.
Education
Bachelor of Science - Industrial Engineering
DE LA SALLE UNIVERSITY - MANILA
10-2015
High School Diploma - undefined
DE LA SALLE UNIVERSITY - CANLUBANG (DLSC)
03-2011
Skills
Technical assistance expertise
Customer Service excellence
Systems design and improvement
Industrial and Capacity Engineering
Accomplishments
- Consistent De La Salle LINGAP Scholarship Recipient
- The Lasallian Instructional Gift to Adopted Pupils (LINGAP) Program aims to transform society through giving exemplary students the privilege of a Lasallian Education. Among thousands of students, La Salle selects a chosen few to prove themselves worthy of continuing their education from Grade 7 up to college.
Timeline
Technical Support Representative
Renren Inc.
08.2022 - 03.2023
Traveler Support Specialist
Helpware Inc.
11.2021 - 07.2022
Customer Service Representative
HGS
10.2020 - 09.2021
Customer Service Representative
Iqor Phil. Inc.
05.2019 - 09.2020
Customer Service Representative
Concentrix Nuvali
10.2018 - 03.2019
Human Resources Officer
San Miguel Yamamura Packaging Corp. Laguna Caps Plant
03.2018 - 10.2018
Capacity Apprentice Engineer
Amkor Technology Philippines Inc. (LTI, Binan City)
04.2017 - 02.2018
Technical Assistant
Bureau of Curriculum Development, Department of Education
03.2016 - 03.2017
Intern
Technopoly Inc.
05.2015 - 10.2015
Student Assistant
De La Salle University
01.2011 - 01.2013
High School Diploma - undefined
DE LA SALLE UNIVERSITY - CANLUBANG (DLSC)
Bachelor of Science - Industrial Engineering
DE LA SALLE UNIVERSITY - MANILA