Mark Justin Verzosa
Antipolo
Summary
Excels in leveraging training evaluation and problem-solving skills to enhance team performance and efficiency. My approach has significantly improved learning outcomes and productivity, establishing a culture of continuous improvement and collaboration. Well versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering years of related experience. Successful at developing and improving training programs for employees at all levels.
Overview
12
12
years of professional experience
Work History
Training Supervisor
Optum Global Advantage
12.2023 - Current
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Updated employees with latest policies, procedures and compliance standards.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Partnered with HR teams to align talent development initiatives with organizational goals, fostering a workforce equipped for success in a competitive market landscape.
Operational Trainer
Optum Global Advantage
06.2018 - 02.2022
- Applied adult learning principles to create engaging instructional content that catered to various learner preferences.
- Collaborated with management to identify training needs, aligning curriculum with organizational objectives.
- Increased productivity with targeted training initiatives designed to improve key performance metrics.
- Established a positive learning environment that fostered open communication and encouraged continuous improvement among trainees.
Senior Operational Trainer
Optum Global Advantage
02.2022 - 12.2024
- Assessed the effectiveness of existing training programs by tracking participant outcomes and gathering stakeholder feedback for continuous improvement efforts.
- Improved overall staff performance through consistent coaching, mentoring, and reinforcement of best practices in daily operations.
- Facilitated cross-functional collaboration within the organization by leading hands-on workshops and team-building exercises.
Soft Skills Trainer
Tech Mahindra
08.2017 - 02.2018
- Maintained detailed records of participant progress, utilizing data to identify patterns and areas for improvement in the overall training program.
- Collaborated with clients to identify specific soft skill gaps and tailored training programs accordingly, leading to increased workplace efficiency.
Associate Trainer
IBEX Global
10.2015 - 07.2017
- Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
- Collaborated with subject matter experts to develop accurate and effective course content for various disciplines.
- Assisted in monitoring trainee performance to identify gaps in training.
Customer Service Representative
TELUS International Inc
10.2012 - 03.2014
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor Of Sience - Nursing
Trinity University of Asia
Quezon City, Philippines03.2012
Skills
- Training Evaluation
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
Timeline
Training Supervisor
Optum Global Advantage
12.2023 - Current
Senior Operational Trainer
Optum Global Advantage
02.2022 - 12.2024
Operational Trainer
Optum Global Advantage
06.2018 - 02.2022
Soft Skills Trainer
Tech Mahindra
08.2017 - 02.2018
Associate Trainer
IBEX Global
10.2015 - 07.2017
Customer Service Representative
TELUS International Inc
10.2012 - 03.2014
Bachelor Of Sience - Nursing
Trinity University of Asia
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