Mark Justin Bacus
RODRIGUEZ
Summary
Dynamic and results-oriented professional with a proven track record at Accenture, adept in customer service and support. Excelled in handling high-volume customer interactions, enhancing satisfaction through effective problem resolution and complaint handling. Demonstrated exceptional team collaboration and relationship-building skills, significantly contributing to increased sales and positive feedback.
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Accenture
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Educated customers about billing, payment processing and support policies and procedures.
- Fostered positive team environment, contributing to higher staff retention rates.
Customer Care Representative
Teleperformance
12.2021 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Bachelor of Science - Nursing
World Citi Colleges
Quezon City, Metro Manila, Philippines10-2028
No Degree - GAS
Palo National High School
Palo, Province Of Leyte, Philippines04-2022
High School Diploma -
Tanauan School of Craftsmanship And Home Industrie
Tanauan, Province Of Leyte, Philippines04-2022
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
- Sales closing
- Refunds processing
- Inbound and outbound calling
- Calm and professional under pressure
- Relationship building
- Understanding customer needs
- Issue and complaint resolution
- Data evaluation
Timeline
Customer Service Associate
Accenture
04.2023 - Current
Customer Care Representative
Teleperformance
12.2021 - 03.2023
Bachelor of Science - Nursing
World Citi Colleges
No Degree - GAS
Palo National High School
High School Diploma -
Tanauan School of Craftsmanship And Home Industrie
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