Hi, I’m
Mark Jr
Customer Service Representative
Las Piñas City
Summary
I am a dedicated and passionate professional who graduated with a Bachelor's degree in Special Needs Education, earning the prestigious "Best in Thesis" award for my outstanding research. Combining my expertise in special needs education and my passion for storytelling, I am dedicated to creating impactful narratives that resonate with diverse audiences, including those with special needs.
I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
years of professional experience
10
years of post-secondary education
5
Certifications
Work History
Alorica
Customer Service Representative
10.2023 - Current
Job overview
- Has more than 92% satisfaction rate based from customer surveys
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Anti School
ESL Teacher
05.2023 - 10.2023
Job overview
- Developed activities and integrated technology to diversify instruction.
- Educated students in basics of English grammar and conversational speaking.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
Anime Recapped
Script Writer
02.2023 - 06.2023
Job overview
- Completed thorough research into assigned topics.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Organized material to research and complete writing tasks.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Our Lady of Pilar Montessori Center
Intern
09.2021 - 05.2022
Job overview
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gained operational knowledge and supported departmental needs.
Education
University of Perpetual Help System Dalta
Bachelors Degree of Special Needs Education
06.2018 - 05.2022
University Overview
- Recipient of Best in Thesis 2024
Mary Immaculate Parish Special School: MIPSS Inc.
Senior High School Graduate
06.2016 - 05.2018
Mary Immaculate Parish Special School: MIPSS Inc.
Junior High school Graduate
06.2012 - 05.2016
Skills
Classroom ManagementDifferentiated Learning TechniquesCurriculum and InstructionEffective Time ManagementCommunication SkillsAdaptabilityMicrosoft Office
Paperwork Processing
Data Collection
Customer Education
Certification
Head Start in Early Childhood Program, 2021
Details
Las Piñas City, Philippines, 09942508623, markmelgarjr26@gmail.com
Timeline
Customer Service Representative
Alorica
10.2023 - Current
ESL Teacher
Anti School
05.2023 - 10.2023
Script Writer
Anime Recapped
02.2023 - 06.2023
Intern
Our Lady of Pilar Montessori Center
09.2021 - 05.2022
University of Perpetual Help System Dalta
Bachelors Degree of Special Needs Education
06.2018 - 05.2022
Mary Immaculate Parish Special School: MIPSS Inc.
Senior High School Graduate
06.2016 - 05.2018
Mary Immaculate Parish Special School: MIPSS Inc.
Junior High school Graduate
06.2012 - 05.2016