Mark Joshua D. Musni
Quality Auditor / Trainer
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Quality Assurance Analyst
Accenture INC PH
Quezon City
08.2018 - Current
- Using automated tools to extract data from primary and secondary sources
- Analyzing any given data from the client and presenting it afterwards
- Responsible on how to innovate more within the workflow and how to make the process easy
- Preparing reports for the management stating trends, patterns, and predictions using relevant data
Customer Relation Associate
SMART COMMUNICATIONS INC
10.2017 - 07.2018
- Responsible for handling after sales transaction face to face for aftersales in wireless center
- Configures and troubleshoot of every error in any device
- Responsible for any billing concern or dispute of wrong billing computation
- Specialized in all of Smart Communication product or promos.
Education
Bachelors of Science - Business Administration, Marketing Management
National College of Business and Arts
01.2013 - 2017.05
Skills
Computer literateundefined
Certification
Completed training SAP ( System Application Program) at NCBA Fairview (2015)
Timeline
Quality Assurance Analyst
Accenture INC PH
08.2018 - Current
Customer Relation Associate
SMART COMMUNICATIONS INC
10.2017 - 07.2018
Bachelors of Science - Business Administration, Marketing Management
National College of Business and Arts
01.2013 - 2017.05
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