Mark Joseph M. Susaya
Tanauan, Province Of Leyte
Summary
Dynamic sales professional with a proven track record at Bounty Fresh Food, excelling in sales strategy implementation and team motivation. Recognized for enhancing customer satisfaction and fostering strong client relationships, while optimizing sales processes to drive efficiency. Adept at coaching and mentoring teams to achieve targets and exceed expectations.
Overview
16
16
years of professional experience
Work History
Sales Associate
Bounty Fresh Food
02.2009 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Personal Assistant
Avi Siwa
06.2011 - 12.2012
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Retail Seller
Manpower for Advertising Services Agency
01.2012 - 09.2013
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Expanded the shopper base by actively participating in local community events as a brand ambassador for the store.
- Resolved customer complaints professionally, ensuring satisfaction and repeat business.
- Maintained store cleanliness to provide an inviting atmosphere for shoppers, leading to longer visit durations and higher chances of purchases.
Team Leader
World Vision Philippines - Haiyan Responce
12.2013 - 12.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Financial Advisor
Insular Life
01.2018 - 03.2021
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Team Leader, Sales Operations
T1 Life International
01.2023 - 04.2025
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Developed strong relationships with key clients, resulting in increased repeat business.
Education
Bachelor of Science - Information Technology
Eastern Visayas State University
Tacloban City, Province Of Leyte, Philippines06-2007
Skills
- Team motivation
- Coaching and mentoring
- Sales strategy implementation
- Sales process optimization
- Sales training
- Target setting
- Teamwork and collaboration
- Time management
- Multitasking
Timeline
Team Leader, Sales Operations
T1 Life International
01.2023 - 04.2025
Financial Advisor
Insular Life
01.2018 - 03.2021
Team Leader
World Vision Philippines - Haiyan Responce
12.2013 - 12.2015
Retail Seller
Manpower for Advertising Services Agency
01.2012 - 09.2013
Personal Assistant
Avi Siwa
06.2011 - 12.2012
Sales Associate
Bounty Fresh Food
02.2009 - 01.2011
Bachelor of Science - Information Technology
Eastern Visayas State University
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