Mark Joseph Pampanga
Summary
At MUJI Philippines, I excelled as a Senior Barista, mastering espresso expertise and elevating customer service to new heights. My innovations in drink recipes significantly enhanced menu appeal, while my leadership in training initiatives fostered a skilled, customer-focused team. Achievements include streamlining beverage preparation and implementing quality controls, ensuring exceptional service and beverage quality.
Overview
3
3
years of professional experience
Work History
Senior Barista
MUJI Philippines
Manila, Metro Manila, Philippines
06.2022 - Current
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Innovated new drink recipes that became popular menu items among regular patrons.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Implemented quality control measures for consistently high-quality beverages served every time.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.
- Displayed strong leadership qualities by effectively managing team schedules, resolving conflicts among colleagues when necessary.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Increased overall efficiency by cross-training employees in various roles within the café operations.
- Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.
- Collaborated closely with team members to boost productivity during peak hours.
- Partnered with local suppliers to source high-quality ingredients at competitive prices for the café''s offerings.
- Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
- Conducted regular performance evaluations for fellow staff members to identify areas of improvement and support professional growth.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Science - Marine Transportation
Fatima University
Valenzuela, Metro Manila, PhilippinesSkills
- Specialty drink creation
- Cleanliness standards
- Sensory evaluation
- Food safety compliance
- POS system operation
- Supply ordering
- Recipe development
- Espresso expertise
- Time management
- Multitasking and organization
- Clear communication
- Exceptional customer service
- Team leadership
- Latte art
Training
Customer Service Beginners course
Customer Service Skills Training ( A Customers Perspective )
Basic Safety in Food Handling
Barista Maestro
Coffee Cupping
Timeline
Senior Barista
MUJI Philippines
06.2022 - Current
Bachelor of Science - Marine Transportation
Fatima University