Mark Joseph E. Morcilla
Tiaong
Summary
Customer-oriented bartender, with over five years experience in hospitality and a fashion for the cruise industry. Committed to enhancing the guest experience and maintaining hospitable environments that passengers love.
Seeking to transition into new field where these skills can contribute to collaborative and customer-focused team.
Overview
12
12
years of professional experience
Work History
Bar Server
United Philippine Lines
02.2022 - 11.2024
- Maintained a clean and organized bar environment, ensuring compliance with health, safety regulations and United States Public Health standards.
- Provided exceptional service to guests, ensuring their needs were promptly attended to throughout their visit.
- Safeguarded patron well-being by monitoring alcohol consumption levels and arranging alternative transportation when necessary.
- Greets and engage with the guests to answer questions and provide operational information.
- Collects order from bartender and reviews to ensure drink order is correct and it's served in appropriate glass and including proper garnishes.
- At the beginning and ending of each shifts, completes side duties that include preparing the areas for service and ensuring proper closing procedures.
Beverage Runner
United Philippine Lines
05.2019 - 07.2021
- Reports to assigned workstation assignments on time, properly groomed and dressed according to standards. This includes a clean uniform, name tag and any other uniform related item.
- Assists new team mate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Enhanced customer satisfaction by efficiently delivering beverages to guests in a timely manner.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Bartender
Gaja Korean Kitchen / The Odd Seoul Bar
06.2018 - 02.2019
Bartender
Chef & Brewer Café & Restaurant
01.2018 - 06.2018
Server / Bartender
Spicy Fingers Bar and Restaurant
05.2017 - 11.2017
Dining Server / Function Waiter
Max’s Restaurant
01.2013 - 05.2014
Education
Bachelor of Science - Hotel and Restaurant Management
Lipa City Colleges
Computer Literacy Training Program
Unitech Educational Program Corporation
02.2014
Associate - Hotel and Restaurant Management
Lipa City Colleges
01.2012
Skills
- Beer Tasting Host
- Barhop/Pub crawl Host
- Computer Literate
Timeline
Bar Server
United Philippine Lines
02.2022 - 11.2024
Beverage Runner
United Philippine Lines
05.2019 - 07.2021
Bartender
Gaja Korean Kitchen / The Odd Seoul Bar
06.2018 - 02.2019
Bartender
Chef & Brewer Café & Restaurant
01.2018 - 06.2018
Server / Bartender
Spicy Fingers Bar and Restaurant
05.2017 - 11.2017
Dining Server / Function Waiter
Max’s Restaurant
01.2013 - 05.2014
Computer Literacy Training Program
Unitech Educational Program Corporation
Associate - Hotel and Restaurant Management
Lipa City Colleges
Bachelor of Science - Hotel and Restaurant Management
Lipa City Colleges
Similar Profiles
Ric A. MarcosRic A. Marcos
Seafarer at United Philippine LInesSeafarer at United Philippine LInes
Ma. Elena LegasteMa. Elena Legaste
Sommelier at Holland America Line/United Philippine LinesSommelier at Holland America Line/United Philippine Lines
PED CZARWIN BRUANPED CZARWIN BRUAN
Able Bodied Seaman at United Philippine Lines Inc. (SHELL)Able Bodied Seaman at United Philippine Lines Inc. (SHELL)
RICHELLE MEI PANGANIBANRICHELLE MEI PANGANIBAN
CLUB MILLESIME CONCIERGE at Sofitel Philippine Plaza ManilaCLUB MILLESIME CONCIERGE at Sofitel Philippine Plaza Manila
Mark Aldin De GuzmanMark Aldin De Guzman
Project Engineer at J.A.M. Industrial SalesProject Engineer at J.A.M. Industrial Sales