Mark Joseph De Los Santos
Tabaco, Province Of Albay
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Factory Worker
UNIMICRON Technology Corp.
Taiwan, Taoyuan
08.2023 - 02.2025
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Performed quality checks on finished products to identify and address discrepancies.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
- Trained new employees in machine operation and safety procedures, enhancing team capability and reducing accidents.
Customer Service Representative
Optum Global Solutions Inc.
Quezon City, Metro Manila, Philippines
07.2022 - 10.2022
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, and verbal grievances, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
QA/QC CMM Technician
Changhong Technolgy PHL Corporation
11.2018 - 06.2019
- Knowledge in Zeiss Spectrum coordinates measuring machine (Calypso Software)
- Knowledge in QI-C 2D vision Measuring system
- Knowledge in Mitutoyo coordinates measuring machine SH-QC-045 CRYSTA – APEX S 7108 (GEOPAK Software)
- Knowledge in Mitutoyo Measuring Microscope SH-QC-047 Tooling Microscope 2D Plus (2DPAK Software)
- Measure dimensions of products to verify conformance to specifications, using measuring instruments such as rulers, calipers, gauges, or micrometers, coordinate measuring machine
- Read blueprints, data, manuals, or other materials to determine specifications, inspection and testing procedures, adjustment methods, certification processes, formulas, or measuring instruments required
- Record inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded
- Mark items with details such as grade or acceptance-rejection status
- Notify supervisors or other personnel of production problems
- Discard or reject products, materials, or equipment not meeting specifications
- Collect or select samples for testing or for use as models
- Compare colors, shapes, textures, or grades of products or materials with color charts, templates, or samples to verify conformance to standards
- Determine program requirements based on design and engineering requirements
- Ensure that CMM is in working condition and properly calibrated
- Operate CMM as needed
- Conduct necessary quality inspections using proper equipment and techniques
Technical Support Representative
Garena CafeProfessional PH
02.2014 - 11.2016
- Manage large amounts of incoming phone calls
- Identifies, investigates, and resolves customers' problems with computer software and hardware
- Fields support calls, chat, email, and/or other communication from customers with inquiries regarding software, connectivity, printing, and similar concerns
- Applies knowledge of computer software, hardware, and procedures to solve problems
- Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Collaborates with other staff to research and resolve problems
- Arranges service by software or hardware technician to repair or replace defective products
- Maintains knowledge of technology innovations and trends
- Performs other related duties as assigned
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners, Installation of Cables
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Answer user inquiries regarding computer software or hardware operation to resolve problem
- Remote Desktop Access (TeamViewer)
Education
Computer Hardware Services NC II -
San Francisco Institute of Science And Technology
AlbaySkills
- Customer service
- Computer proficiency
- Scheduling
- Adaptability
- Use Hand Tools
- Automotive Skills
- Capability of Reading Industrial Blueprints and Product Blueprints
- Ability to explain technical issues to technical and nontechnical customers
- Strong analytical and problem-solving skills
- Ability to multi-task, prioritize, and manage time effectively
- Phone contact handling skills and active listening
- Ability to quickly process and organize information
- High attention to detail
- File management (both digitally and manually)
- Strong troubleshooting and critical thinking skills
Personal Information
- Age: 31
- Date of Birth: 11/14/1993
Timeline
Factory Worker
UNIMICRON Technology Corp.
08.2023 - 02.2025
Customer Service Representative
Optum Global Solutions Inc.
07.2022 - 10.2022
QA/QC CMM Technician
Changhong Technolgy PHL Corporation
11.2018 - 06.2019
Technical Support Representative
Garena CafeProfessional PH
02.2014 - 11.2016
Computer Hardware Services NC II -
San Francisco Institute of Science And Technology