Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mark Joseph Caumban

Iloilo City, Province of Iloilo,ILI

Summary

With almost 3 years of experience in IT, I thrive in dynamic environments where technology and business needs intersect. As an IT Supervisor, I’ve led teams, streamlined processes, and ensured smooth system operations to drive efficiency and productivity.

My expertise spans IT support, infrastructure management, and troubleshooting, always with a focus on optimizing performance and user experience. I enjoy tackling complex problems, mentoring teams, and implementing solutions that make a real impact.

I’m always eager to learn, adapt, and grow in the ever-evolving tech landscape.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Program Analyst

WNS Global Services
11.2023 - Current
  • Support and Troubleshooting
    Provides advanced technical support to resolve complex system or application issues.
    Monitor system performance to identify and address potential problems before they impact operations.
  • Compliance and Security
    Ensure that IT systems and processes adhere to data security, regulatory, and compliance requirements (especially crucial in industries like healthcare or finance).
    Implement security protocols to protect sensitive client and company data
  • Technology Implementation
    Lead or assist in the deployment of new technologies, software, or updates in the BPO environment.
    Conduct testing, debugging, and validation together with other support teams to ensure the successful implementation of IT solutions.
  • Data Analysis and Reporting
    Collect and analyze operational data to provide insights into performance and identify opportunities for improvement.
  • Collaboration and Leadership
    Work closely with cross-functional teams, including operations, quality assurance, and client management.
    Train and mentor junior desktop support engineer or team members on technical and operational best practices.

Desktop Support Engineer

WNS Global Services
07.2022 - 11.2023
  • Monitored system performance to maintain system integrity.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
  • Walked individuals through basic troubleshooting tasks.
  • Tracking and managing IT-Related request using Ticketing system to ensure timely resolution and maintaining a documented record of communication

Production Analyst

Aggrissential Feeds Company Inc
01.2021 - 07.2022
  • Managed inventory levels, reducing waste while maintaining adequate supplies for ongoing production needs.
  • Provided support to the production team, ensuring timely completion of projects and adherence to deadlines.
  • Developed detailed production reports to inform management of progress towards goals and objectives.
  • Coordinating with client partner to ensure seemingly process on the production

Education

Bachelor of Science - System Administration

Information Technology
Iloilo City, Province Of Iloilo, Philippines
11-2019

Skills

  • Teamwork and collaboration
  • Multitasking Abilities
  • IT Technical Skills
  • Communication
  • Strategic planning abilities
  • Time management

Certification

Windows Server 2019 Administration & Automation Using Powershell

Timeline

Senior Program Analyst

WNS Global Services
11.2023 - Current

Desktop Support Engineer

WNS Global Services
07.2022 - 11.2023

Production Analyst

Aggrissential Feeds Company Inc
01.2021 - 07.2022

Bachelor of Science - System Administration

Information Technology

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Mark Joseph Caumban