Hi, I’m
Mark Joseph Cabadin
IT Service Desk
Teresa,Rizal
Summary
A tech-savvy professional with excellent problem-solving skills and a customer-centric mindset. Demonstrated experience in supporting network and software users and creating and deploying technical solutions. Expertise in analyzing system functionality and security to optimize user experience.
Overview
5
years of professional experience
4
years of post-secondary education
Work History
Wipro LimitedQuezon City
IT Service Desk Analyst
07.2022 - Current
Job overview
- Handled high volume of calls, chats, and emails from end users requesting technical support or access to systems.
- Collaboration with supervisors to resolve end users inquiries or technical issues.
- Remote Assistance for Software Configuration, Installation, Drivers, Software Removal, Malware Removal, Computer Updating and Operating System Troubleshooting.
- Provided initial support for mobile device setup, including licensing, enrollment to the Intune company portal, app installation, and line number activation.
- Managed and processed support activities and requests using ServiceNow as the ticketing system.
- Helped with the onboarding process of new employees, License, System Access, Works Station Installation, Software Installation, and File Back Up.
- Provide basic troubleshooting services for hardware equipment and dispatch local technicians for more complex problems or replacements.
- Assisting users in placing replacement orders in case of lost devices, erasing access and MFA reset via Azure active directory.
- Assist users with System access to ERP & CRM systems like Salesforce, SAP, Oracle and etc.
- Created and updated knowledge-based data from system for future use.
ConcentrixQuezon City
Technical Advisor I
01.2021 - 05.2022
Job overview
- Analyze customer problems and search for solutions to restore services and functionality.
- Provided initial setup support for printer including wifi connectivity, software installation, hardware testing, and customer satisfaction.
- Modem IP Address Configuration for Strong Connection and Reliability with Printers
- Managed high volume of calls associated with a Printer and Network connection issue from customers.
- Translating complicated technical topics into easy-to-understand text for non-technical customers.
- Gain insight into the possibility of sales or cross-selling and inform the supervisor accordingly.
- Provided customers troubleshooting steps over email or phone for future reference
- Offered hardware troubleshooting services for printers and provide replacement printers & parts with a warranty.
Globalinens Worldwide IncQuezon City
IT Staff
05.2019 - 08.2020
Job overview
- Served as onsite Local technician assisting employees in addressing hardware, software, and system access-related issues.
- Developed Software Programs and Website. Uploaded to Host Servers for Company Use.
- Managed Online Website for Company, Beautify Website, Create and Update Listings
- Helped with Network configuration, Cable Management and CCTV Installation to ensure it's online.
- Created and updated company logo, banner, poster, etc.
- Helped with Product photography and post-production editing.
Education
Quezon City University673 Quirino Highway, Novaliches, Quezon City
Bachelor of Science from Information Technology
06.2015 - 04.2019
Skills
Technical Support
undefinedTimeline
IT Service Desk Analyst
Wipro Limited
07.2022 - Current
Technical Advisor I
Concentrix
01.2021 - 05.2022
IT Staff
Globalinens Worldwide Inc
05.2019 - 08.2020
Quezon City University
Bachelor of Science from Information Technology
06.2015 - 04.2019
Similar Profiles
John MondalJohn Mondal
Senior Analyst at Wipro LimitedSenior Analyst at Wipro Limited
Hari PrasadHari Prasad
Assistant Manager at Wipro LimitedAssistant Manager at Wipro Limited
Trishant AgrawalTrishant Agrawal
Business Finance Manager at WIPRO LIMITEDBusiness Finance Manager at WIPRO LIMITED