Mark Joezel Depaudhon
Lead Point Person
Bacolod City,Negros Occidental
Summary
Enthusiastic Team Member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks given and training in any skills needed for the job. Motivated to learn, grow and excel in BPO Industry.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Lead Point Person
The Real American Doughnut Company, Inc. Krispy Kreme Philippines
Bacolod, Negros Occidental
07.2018 - 05.2020
- Increased customer satisfaction by resolving product or service issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed team communications and information for meetings.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Team Member (Processing Specialist and Baker)
The Real American Doughnut Company, Inc. Krispy Kreme Philippines
Bacolod, Negros Occidental
07.2016 - 07.2018
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Set heat and humidity temperatures for proof box.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Iced and airbrushed cakes and other pastries for customized orders.
Customer Service Assistant and Server
Max's Restaurant-Robinson's Place Tacloban, Gallant Crisp Food Inc.
Tacloban, Leyte
11.2015 - 02.2016
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered customer questions about product availability.
- Submitted completed orders quickly to maximize delivery efficiency.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped customers anytime by approaching conversations with positive attitude and action.
Education
Bachelor of Science - Business Administration And Management
Carlos Hilado Memorial State College
Fortune Town, B3 L9, Maravilla Ave, Bacolod, 6100 08.2020 - Current
Vocational Course - Cookery NC II
TESDA- Calubian National Vocational School
Calubian, Leyte 05.2015 - 09.2015
Vocational Course - Bread And Pastry Production NC II
TESDA-Calubian National Vocational School
Caubian, Leyte 09.2015 - 10.2015
High School Diploma -
Juan Villablanca Memorial High School
Pastrana, Leyte 06.2014 - 03.2015
Elementary -
Macalpiay Elementary School
Pastrana, Leyte 06.2010 - 04.2011
Skills
Interpersonal communications
undefinedTimeline
Bachelor of Science - Business Administration And Management
Carlos Hilado Memorial State College
08.2020 - Current
Lead Point Person
The Real American Doughnut Company, Inc. Krispy Kreme Philippines
07.2018 - 05.2020
Team Member (Processing Specialist and Baker)
The Real American Doughnut Company, Inc. Krispy Kreme Philippines
07.2016 - 07.2018
Customer Service Assistant and Server
Max's Restaurant-Robinson's Place Tacloban, Gallant Crisp Food Inc.
11.2015 - 02.2016
Vocational Course - Bread And Pastry Production NC II
TESDA-Calubian National Vocational School
09.2015 - 10.2015
Vocational Course - Cookery NC II
TESDA- Calubian National Vocational School
05.2015 - 09.2015
High School Diploma -
Juan Villablanca Memorial High School
06.2014 - 03.2015
Elementary -
Macalpiay Elementary School
06.2010 - 04.2011
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