Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
certification
Timeline
Generic
Mark Jhone Fernando

Mark Jhone Fernando

Assistant Restaurant Manager
Bacoor, Province Of Cavite

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Jollibee- Franchise Cuisine Ala More Inc.
09.2022 - Current
  • Service Quality Manager
  • - Demonstrate that customer service is number one priority.
  • ▪ I lead my team through my shift with a positive attitude.
  • ▪ Responsible to ensure that excellent services are given to the customers.
  • ▪ Ensures the highest level of FSC standards in the restaurant.
  • ▪ I manage and ensure that my team provides quality of service to our guests and able to meet the customer’s satisfaction and expectation. ▪ Act as a role model by placing guests as your highest priority and setting an example for exceptional guest service.
  • ▪ Complies with enforces of all Jollibee’s operating standards and procedures.
  • ▪ Solving customer complain.
  • ▪ Plan the activities required to meet these quality standards.
  • CREW LEARNING SYSTEM MANAGER
  • - Responsible to ensure crew are equipped with necessary skills to handle training and certifying station crew and crew trainers easier and more systematic.
  • ▪ Overseas crew orientation and crew training.
  • ▪ Monitors training plan of all crew
  • ▪ Implements crew trainer training and certification.
  • ▪ Ensures crew cross training is in place.
  • ▪ Hire crew that are equip and capable in their roles.
  • ▪ Responsible to meet target sales
  • ▪ Making suggestions for changes and improvements and how to implement the total quality of service.
  • SCHEDULING MANAGER
  • ▪ Responsible to do the schedule plotting
  • ▪ Manning of manpower
  • ▪ Resolve scheduling conflicts
  • ▪ Process payroll
  • ▪ Set meetings
  • CASH CONTROL MANAGER
  • - Responsible for providing leadership and direction to ensure designated cash processing, reconciliation and reporting functions are completed in a timely manner while in compliance with policy and regulations. Manage incoming and outgoing cash effectively on a daily basis.
  • ▪ Maintain timely, accurate & effective communication with counter service crews.
  • ▪ Record and documented sales as appropriate.
  • ▪ Making sure that all counter service crews are following standard procedures with all their counter transactions.
  • ▪ Monitor cash receipting functions.
  • ▪ Monitor the consistency of all counter service crews are providing the discounts for senior citizens and disable persons designated by the government law.
  • ▪ Authorize various transactions, such as refunds, voids, and cash drawer reconciliations.
  • ▪ Check the sales documents transactions and submit it to the auditor on a timely basis.
  • MARKETING MANAGER
  • - Marketing In Charge handing Jollibee Kids Party and other
  • Marketing related activities.
  • ▪ Develop strategies for better workplace efficiency and goal achievement.
  • ▪ Develop good customer relationships.
  • ▪ Supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.

Team Leader/Supervisor

Jollibee- Generation One Resource
06.2019 - 09.2022
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Hiring and Selection process.
  • Scheduling and Time keeping.
  • Documentation (201 files/permits and other pre-employment requirements)
  • Coordination with clients concern to Area Coordinator.
  • Performance and Disciplinary Management.

Team Member/Service Crew Member

Jollibee- Generation One Resource
11.2015 - 04.2019

COUNTER CREW


▪ Took customer’s orders and ensured that correct order has been punched in.

▪ Informed customers of their bill and asked if they would pay in cash or through Happy plus card and took payments and tender change.

▪ Relayed customers’ orders to the kitchen and ensure that each order was expedited.

▪ Assisted counter staff in packing ready orders and handing them to customers.

▪ Handled customers’ requests and complaints and ensured that any serious complaint was brought to the notice of the restaurant manager

▪ Restocked workstation with supplies and ensured that any item not in stock is communicated to the manager.


PARTY HOST


▪ Certified Jollibee Kids Party Host

▪ Ensuring the completeness of all party needs and favor before party.

▪ Providing assistance to customers, addressing inquiries, and efficiently completing daily tasks.

Team Member

Jollibee Foods Corporations
06.2013 - 08.2014

Part of SEEDS program where a member will have an opportunity to study while working as a Service crew.


● Service Marketing Asst.
● Party Host
● Cashier/Assembler

Team Member

Jollibee Foods Corporations
01.2013 - 05.2013

- Overall Store personnel.


● Administrative Crew

● Conduct administrative duties and errands as required.

● Drive-thru Assembler
● Cashier
● Party host

Education

Bachelor of Science - Business Management Major in Marketing

Cavite State University Bacoor Campus
Bacoor, Province Of Cavite, Philippines
04.2001 -

High School Diploma -

Bacoor National High School
Bacoor, Province Of Cavite, Philippines
04.2001 -

Skills

  • Technical Skills and Talent

  • Flexible in time and goal oriented

  • Managing people and daily store operations

  • Effective and efficient in communication

  • Leadership and Good Team Mindset

  • Able to work under pressure

  • A fast learner and can carry out tasks with minimum supervision

  • With strong eye for details

  • Organization of Work is excellent

  • Proficient in Microsoft Office such as (Excel, Power Point and Word)

Accomplishments

• Certified Party Host
• Achievement Award for the commendable Performance April 2017.
• Highest Station Sales (Jolly Kids Party) April 2017.
• Certificate of Achievement Sales Achiever September 2016.
• Best Seller Team for the Month of August 2016.
• Certificate of Achievement on Highest Average Check for Jollibee Kids Party June 2016.
• Most Delighted Crew March 2016.
• Crew Trainer of the Month February 2016.
• Certificate of Excellence No. 2 in Average Check Challenge for the month of February 2016.
• Certificate of Appreciation January 2016.

Certification

Basic Operation Training Program

certification

This certification course is designed to help learners understand the objective of operations management in running a business.

Timeline

Basic Operation Training Program

01-2024

Assistant Store Manager

Jollibee- Franchise Cuisine Ala More Inc.
09.2022 - Current

Team Leader/Supervisor

Jollibee- Generation One Resource
06.2019 - 09.2022

Team Member/Service Crew Member

Jollibee- Generation One Resource
11.2015 - 04.2019

Team Member

Jollibee Foods Corporations
06.2013 - 08.2014

Team Member

Jollibee Foods Corporations
01.2013 - 05.2013

Bachelor of Science - Business Management Major in Marketing

Cavite State University Bacoor Campus
04.2001 -

High School Diploma -

Bacoor National High School
04.2001 -
Mark Jhone FernandoAssistant Restaurant Manager