Mark Jayvee Ocampo
San Pedro
Summary
Meticulous and efficient professional with a robust background in Leadership and Administrative Management. Adept at ensuring data accuracy, maintaining information integrity, and driving team success. Demonstrates excellent independence and deadline management. Eager to contribute to your team’s success and support the organization’s seamless operation and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Operation Associate
WNS Global Services
04.2024 - 08.2024
- Auto Insurance Licensed Expert at WNS Global Services
- Answering, presenting, and Providing Insurance products,related services and Inquiries
- Develop leads, schedule appoints, identify customer needs, and market appropriate products and services
- Establish client relationships and follow-up with customers as needed
- Use a customer-focused, needs-based review process to educate customers about insurance options
Advertisement Analyst Coordinator
Genpact LLC
01.2024 - 03.2024
- Analyze sales funnels and customer intent to optimize campaign performance.
- Report on marketing KPIs, including leads, conversion rates, website traffic, and social media engagement.
- Track email campaign metrics such as delivery, open, and click-through rates.
- Monitor budget distribution and performance metrics for paid ad campaigns.
- Recommend website and campaign optimizations for improved efficiency.
- Collaborate closely with sales and marketing teams to identify new client acquisition opportunities.
HR My Life Advisor
ADP Philippines
12.2022 - 12.2023
- HR Mylife Advisor at ADP Philippines Glorietta 5 Makati City
- Managed day-to-day timekeeping and payroll operations for efficient workflow.
- Acted as liaison between employees and management from onboarding to offboarding.
- Oversaw employee compensation and resolved discrepancies.
- Ensured adherence to state and federal compensation laws.
- Planned and coordinated company compensation and benefit packages.
- Developed and updated company policies.
- Designed plans to attract and retain employees.
- Analyzed market trends to inform compensation strategies.
- Consulted with management to align programs with company goals.
- Managed benefit plans, including health insurance, life insurance, dental, vision, 401(k) plans, and other programs.
Senior Operations Specialist Lead
Capital One Philippines
02.2022 - 12.2022
- Senior Operations Lead at Capital one Philippines
- Extensive expertise in Banking and Financial Products.
- Proficient in various banking functions: International Banking, Bank Cards, Deposits, Savings, and more.
- Specialization in Fraud and Disputes, Collections, and Loans.
- Advanced skills in Insurance, Mortgages, and online banking platforms.
- Competent in Wealth and Financial Advisory, including Forecasting.
- Experienced in Ledger Balancing, Balance Allocation, and Cash Drawer Maintenance.
- Skilled in Cash Flow Management and Credit Union Reporting.
- Adept at Budget Appropriation.
International Servicing Team Manager
HSBC
UK and Manila
09.2020 - 02.2022
- International Servicing Team Manager at HSBC
- Drive team performance to meet KPI targets and exceed client expectations
- Expertly cross-sell products to boost client retention and satisfaction
- Ensure compliance and mitigate credit risk through detailed assessment
- Utilize data-driven decisions to enhance financial analysis and fraud prevention
- Oversee payroll and attendance, ensuring seamless team operations
- Act as liaison between employees and management from onboarding to offboarding
- Monitor and coach team for optimal productivity and quality standards
- Monitor and coach team for optimal productivity and quality standards
- In-depth Knowledge of Banking and Financial Products Functional and Well trained for All around Banking transactions
- Credit Union Reporting
- Led HSBC's International Servicing Team to boost global banking efficiency
- Expertly managed banking transactions, ensuring top-tier service delivery
- Specialized in International Banking, Cards, Loans, and Wealth Advisory
- Enhanced fraud detection, cash flow management, and budget allocation
- Develop recovery strategies to meet and surpass organizational goals
Insurance Service Representative/ SME / TMA
Alorica
Northgate Alabang
07.2018 - 08.2020
- Voice and Non Voice Representative at Alorica Northgate Alabang
- Certified Subject Matter Expert (Medical Allied Specialist)
- Promoted Team Manager Apprentice
- Specialized in Clerical reviewing and Charting Patients Records, Summary Reports and Discharge summary.
- Efficient in Prescribed Medications and Pharmacy clearances
- Lead Email and Chat Support for medical issues
- Certified Expert in Medical Allied queries
- Reviewed & charted patient records efficiently
- Specialized in medical coding & terminology
- Managed medical and insurance concerns effectively
- Authorized health plan referrals & authorizations
- Expert in utilization management & claims adjustment
- Conducted accurate AR reviews & billing audits
- Handled inventory and accounts efficiently
Medical Records Coding Assistant/ Absorbed Trainee
Divine Mercy Hospital
San Pedro
- Medical Coder, Divine Mercy Hospital, San Pedro, Laguna.
- On the Job Training -(400 hours Human Resource Department)
- On the Job Training -(400 hours Medical Records Department)
- On the Job Training -(400 hours Billing Department)
- On the Job Training -(400 hours ER/Ward Attendant)
- HMO and plan type verifications.
- Medical and Legal Stenography Literate, Both Reading and Writing.
- Hospital workload capable for Bedside, ER, and Ward as per Medical Standpoint.
- Functional in Human Resources and Medical Records Standard Operating Procedures.
Education
Bachelor of Science - Office Administration
Saint Francis Institute of Computer Studies
04-2018
High School Diploma -
Academia De Castellano For Children
06-2015
Skills
- Operational Excellence
- Scheduling and Planning
- Lean Six Sigma
- Workload prioritization
- Meeting deadlines
- Project Management
- C1 Verbal and written communication
- Team Support
- Customer Service
- Administrative Support
- Operational Reporting
- Process enhancements and revisions
- Quality Control Analysis
- Process Improvements
- Health assessments
- Key Performance Indicators
- Standard Operating Procedures
- Procedure Development
- Deadline Management
- Relationship Building
Certification
I hereby certify that all of the acquired skills and information specified above are all valid and certified true. Anything that is illegally stated and fraudulent above this legal document summarization can be used against me by the Power of the Governing law.
Accomplishments
- Best in Thesis and Thesis Documentation
- Outstanding Leadership Awardee
- Paramount Employee Awardee
References
- Nina C Bobadilla, Operations Manager, ABBOTT Philippines
- Micah Lejand Daliva, Human Resource Recruitment Specialist, UNILAB
- Bon David Soeuano, General Manager for Security, Ernst and Young
Seminars and Affiliations
- "STRATEGIES ON IMPROVING COMPETITIVENESS" (SFICS AVR)
- "RISK MANAGEMENT ON THE JOB: POWER BREAKDOWN" (SFICS AVR)
- "THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE" (SFICS GYMNASIUM)
- "SERVING IS FUN LEADING IS IN MY NATURE FOR THE FUTURE" (SFICS AVR)
- "CDRRMO Emergency Response Auxiliary and Earthquake seminar" (SFICS GYMNASIUM)
- BLS Basic Life Support for Emergency Resolution (DIVINE MERCY HOSPITAL)
- Hazardous, Infectious and Contagious WE ARE PREPARED (ST JAMES HOSPITAL)
- DEVELOPING CRITICAL ANALYSIS FOR INTERNATIONAL BANKING SPECIALISTS (HSBC)
- "We must Break the Stigma" (COPSSC Philippines)
- Digital Banking Revolution Spectating towards Globalization (COPSSC Philippines)
- AAPC Certified Medical Coder
- AAPC Certified Medical Coder
- Certified Medical Transcriptionist 360 Transcription
- DIVINE MERCY HOSPITAL
- HIPAA Trained and Certified
- Certified Yoummyday Talent Connect Expert
- Philippine Cancer Society
- KIWANIS International
- LGBTQIA+
Timeline
Senior Operation Associate
WNS Global Services
04.2024 - 08.2024
Advertisement Analyst Coordinator
Genpact LLC
01.2024 - 03.2024
HR My Life Advisor
ADP Philippines
12.2022 - 12.2023
Senior Operations Specialist Lead
Capital One Philippines
02.2022 - 12.2022
International Servicing Team Manager
HSBC
09.2020 - 02.2022
Insurance Service Representative/ SME / TMA
Alorica
07.2018 - 08.2020
Medical Records Coding Assistant/ Absorbed Trainee
Divine Mercy Hospital
Bachelor of Science - Office Administration
Saint Francis Institute of Computer Studies
High School Diploma -
Academia De Castellano For Children
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