Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Mark Jayson Nuestro

Mark Jayson Nuestro

Mendez Ñunez

Summary

Proven track record of exceeding production targets at Edz Manufacturing Incorporated (EMI YAZAKI) showcases my ability to blend technical skills with strong attention to detail. Adept in fostering customer satisfaction and workplace safety, my expertise in quality control and team collaboration underpins my ability to meet employer needs effectively.

Overview

14
14
years of professional experience
7
7
Certifications

Work History

Hospitality Worker

Gladiola Star Hotel
Sunny Sands VARNA BULGARIA
05.2024 - 08.2024
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Trained new staff members on proper customer service and hospitality policies.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Reduced risks by maintaining clean and organised work environment.

Customer Service Associate

Emirates National Oil Company
Dubai, UAE
03.2019 - 06.2022
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.

Warehouse Worker

MITSUBA Philippines Corporation
Dasmariñas, Cavite Philippines
05.2014 - 06.2017
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Consistently lifted materials weighing as much as Number pounds.

Factory Production Worker

Edz Manufacturing Incorporated (EMI YAZAKI)
Imus, Cavite Philippines
10.2010 - 10.2011
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Carefully packaged finished products and prepared for shipment.
  • Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
  • Unloaded and loaded items from conveyors, machines, and conveyances.

Education

TESDA Course - Certificate in Manufacturing Technology

National College of Science And Technology
Dasmariñas, Cavite Philippines
06.2011

Skills

Workplace skills: The behaviors you use to complete your work, such as critical thinking and empathy

Languages

English
Upper intermediate (B2)

Certification

Certificate in Manufacturing technology

Timeline

Hospitality Worker

Gladiola Star Hotel
05.2024 - 08.2024

Hotel Hospitality Certificate

05-2024

Decanting operator training

08-2019

Initial fire responder

07-2019

Customer Service Associate

Emirates National Oil Company
03.2019 - 06.2022

Employee training program

03-2019

HEO FORKLIFT NC2

04-2016

Warehouse Worker

MITSUBA Philippines Corporation
05.2014 - 06.2017

Certificate in Manufacturing technology

06-2011

Certificate in Manufacturing technology

06-2011

Factory Production Worker

Edz Manufacturing Incorporated (EMI YAZAKI)
10.2010 - 10.2011

TESDA Course - Certificate in Manufacturing Technology

National College of Science And Technology

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Mark Jayson Nuestro