Mark Jayson Nuestro
Mendez Ñunez
Summary
Proven track record of exceeding production targets at Edz Manufacturing Incorporated (EMI YAZAKI) showcases my ability to blend technical skills with strong attention to detail. Adept in fostering customer satisfaction and workplace safety, my expertise in quality control and team collaboration underpins my ability to meet employer needs effectively.
Overview
14
14
years of professional experience
7
7
Certifications
Work History
Hospitality Worker
Gladiola Star Hotel
Sunny Sands VARNA BULGARIA
05.2024 - 08.2024
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
Customer Service Associate
Emirates National Oil Company
Dubai, UAE
03.2019 - 06.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Warehouse Worker
MITSUBA Philippines Corporation
Dasmariñas, Cavite Philippines
05.2014 - 06.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Consistently lifted materials weighing as much as Number pounds.
Factory Production Worker
Edz Manufacturing Incorporated (EMI YAZAKI)
Imus, Cavite Philippines
10.2010 - 10.2011
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Carefully packaged finished products and prepared for shipment.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Unloaded and loaded items from conveyors, machines, and conveyances.
Education
TESDA Course - Certificate in Manufacturing Technology
National College of Science And Technology
Dasmariñas, Cavite Philippines 06.2011
Skills
Workplace skills: The behaviors you use to complete your work, such as critical thinking and empathy
Technical skills: Specialized knowledge used to complete tasks specific to a role
Interpersonal skills: Sometimes called people skills, these are strengths that showcase how you work with others, such as active listening and conflict resolution
Transferable skills: The skills you take from job to job, no matter the type of work you do These overlap with workplace skills at times and tend to include skills like teamwork, problem-solving, and attention to detail
Customer service skills
Languages
English
Upper intermediate (B2)
Certification
Certificate in Manufacturing technology
Timeline
Hospitality Worker
Gladiola Star Hotel
05.2024 - 08.2024
Hotel Hospitality Certificate
05-2024
Decanting operator training
08-2019
Initial fire responder
07-2019
Customer Service Associate
Emirates National Oil Company
03.2019 - 06.2022
Employee training program
03-2019
HEO FORKLIFT NC2
04-2016
Warehouse Worker
MITSUBA Philippines Corporation
05.2014 - 06.2017
Certificate in Manufacturing technology
06-2011
Certificate in Manufacturing technology
06-2011
Factory Production Worker
Edz Manufacturing Incorporated (EMI YAZAKI)
10.2010 - 10.2011
TESDA Course - Certificate in Manufacturing Technology
National College of Science And Technology