Mark Jason Arucan
General Trias, Province Of Cavite,CAV
Summary
Adaptable professional with proven analytical, leadership, and interpersonal skills. Aiming to leverage my abilities to successfully fill the vacant role at your company. Frequently praised as proactive by my peers, I can be relied upon to help your company achieve its goals.
Overview
16
16
years of professional experience
Work History
Research Unit Manager
Nasco Sales Amazon Store
1 2017 - 01.2021
- Overseeing three different departments under my unit, managing supervisors, sourcing products, validation, quality control, uploading, and training & calibration.
Purchasing Supervisor
Nasco Sales Amazon Store
01.2017 - 01.2021
- Supervising purchasers, analyzing orders, reporting/fixing errors, and liaising with other departments for quality control.
Purchaser
Nasco Sales Amazon Store
08.2015 - 12.2016
- Placing orders for Amazon customers, reporting listings that need correction, processing OCRs, and analyzing order errors.
Listings Manager
Connectbuy Amazon Store
06.2014 - 07.2015
- Supervising and guiding researchers/listers in sourcing products for online retail at Amazon.
Workforce Specialist
TTEC or Teletech
07.2012 - 05.2014
- Monitoring call metrics & adherence of employees, being the primary point of contact between the client and the employees.
Customer Service Representative
TTEC or Teletech
10.2011 - 06.2012
- Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
WORK-AT-HOME SPECIAL AGENT
KGB Philippines
03.2011 - 10.2011
- Answering text inquiries from customers efficiently.
OWNER / PROPRIETOR
MJ-NET.COM INTERNET CAFE
01.2007 - 01.2011
- Providing internet access and office need services to customers & clients.
Customer Service Representative
CONVERGYS PHILIPPINES SERVICES INC
09.2005 - 05.2006
- Confering with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Determining charges for services requested, collecting deposits or payments, or arranging for billing.
Technical Support Representative
Stream Global
08.2004 - 02.2005
- Answering user inquiries regarding computer software or hardware operation to resolve problems
- Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Education
B.S. Computer Engineering -
AMA University
Dasmarinas, CaviteSkills
Online Research
Computer Diagnostics/Repair
Basic Accounting
Intermediate Level Graphic Editing
Operations Management
Staff Scheduling
Staff Training
References
References available upon request
Timeline
Purchasing Supervisor
Nasco Sales Amazon Store
01.2017 - 01.2021
Purchaser
Nasco Sales Amazon Store
08.2015 - 12.2016
Listings Manager
Connectbuy Amazon Store
06.2014 - 07.2015
Workforce Specialist
TTEC or Teletech
07.2012 - 05.2014
Customer Service Representative
TTEC or Teletech
10.2011 - 06.2012
WORK-AT-HOME SPECIAL AGENT
KGB Philippines
03.2011 - 10.2011
OWNER / PROPRIETOR
MJ-NET.COM INTERNET CAFE
01.2007 - 01.2011
Customer Service Representative
CONVERGYS PHILIPPINES SERVICES INC
09.2005 - 05.2006
Technical Support Representative
Stream Global
08.2004 - 02.2005
Research Unit Manager
Nasco Sales Amazon Store
1 2017 - 01.2021
B.S. Computer Engineering -
AMA University
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