Mark Jairus Senados
Mandaue City
Summary
Results-oriented Project Implem / Technical Technical Facilities Supervisor with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Highly focused on delivering excellent service and support in busy settings.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert in CISCO Switch, Multiplexer and IPQAM configuration. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
12
12
years of professional experience
Work History
Project / Technical Facilities Supervisor
Pilipino Cable Corporation
02.2018 - Current
- Change Management -Experience with planning,coordinating and follow up approvals ,implementation of technical changes
- Problem Management - Worked to identify root cause on reactive/Proactive problems and prevent them
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Maintained facility grounds, equipment, and safety compliance.
- Responsible for the effective and efficient delivery of
Technical Facility up keeping the Data Center comprising of
electrical, gensets, UPS management, air conditioning and
fire suppression system. - Responsible for the maintenance and troubleshooting of the
inside plant facilities to ensure minimal system outage,
maximum reliability and compliance for optimal operation.
Headend Engineer
Pacific Catv Inc.
05.2013 - 01.2018
- Provide advanced troubleshooting and resolution for complex network issues.
- Configure the Network Switches and Routers in Headend.
- Conduct regular performance evaluations of headend systems and recommended enhancements to support growing network demands.
- Monitor network performance and analyze data to identify
trends and potential issues. - Responsible for the implementation of new digital Headend
projects. - Responsible for the maintenance and operation of TVRO
system. - Escalate problems to appropriate parties and assist in communicating solution to customer.
- Keep incident lifecycle and status updated via bug /defect tracking tool until closure
Technical Engineer
Tata Consultancy Services
12.2011 - 05.2013
- Investigate product quality problems, determine root cause, gather and analyze data and implement corrective action to reduce or eliminate cause.
- Use quality tools and practices to establish approval criteria
to ensure the identification of quality failure concerns for both
internal and external manufactured parts and assemblies. - Support Customer Service to ensure fulfillment of customer
requirements. - Coordinate and participates in elements of investigation
regarding customer complaints. - Actively participate in identification of test requirements and
justification of limits to assure compliance with requirements. - Perform product and process evaluations to identify areas for
improvement. Recommend solutions to identified problems.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
St. Paul University-Surigao
Surigao City, Province Of Surigao Del Norte, Philippines06.2011
Skills
- Excellent problem solving skills/Issue Resolution/Technical support
- Project Management
- Budget and Planning
- Data Center Engineer
- Network Troubleshooting and diagnostics
- Server Maintenance
- Technical documents comprehension/Updates and upgrades
Accomplishments
- Data Transfer to Nivel Hills, Lahug, Cebu City.
- Resolved product issue through consumer testing.
- Achieved Node Helath Monitoring by introducing the Pathtrak Equipment
- Used Microsoft Excel to develop and Project progress and inventory tracking spreadsheets.
Timeline
Project / Technical Facilities Supervisor
Pilipino Cable Corporation
02.2018 - Current
Headend Engineer
Pacific Catv Inc.
05.2013 - 01.2018
Technical Engineer
Tata Consultancy Services
12.2011 - 05.2013
Bachelor of Science - Electrical, Electronics And Communications Engineering
St. Paul University-Surigao
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