Mark Ian Cacuyong
Head Technician
Ilagan, Province Of Isabela,ISA
Summary
Technical professional with extensive experience in overseeing technical operations and ensuring high standards of performance. Skilled in diagnosing and resolving technical issues, leading teams to achieve operational goals, and adapting to changing project requirements. Renowned for reliability, problem-solving abilities, and commitment to excellence.
Overview
2
2
Certificates
2027
2027
years of professional experience
Work History
Head Technician
CSP DEVELOPMENT ENTERPRISES & CO., INC.
04.2019 - Current
- Oversaw daily operations to ensure efficient equipment functionality and maintenance.
- Trained and mentored junior technicians on repair processes and safety protocols.
- Facilitated/ Led post- turnover safety discussions to ensure equipment operation and company compliance.
- Developed and implemented preventive maintenance schedules to enhance operational efficiency.
- Diagnosed technical issues across various systems, leading to timely resolutions.
- Enhanced customer satisfaction by providing timely and accurate diagnostics and repairs.
- Consistently met deadlines by prioritizing tasks effectively and utilizing time management skills.
- Contributed to product development efforts by providing feedback on potential design improvements based on real-world experiences in servicing equipment in the field.
- Improved equipment performance by conducting regular maintenance and system upgrades.
- Developed and implemented a comprehensive training program for new technicians, ensuring they gained the necessary skills and knowledge to excel in their roles.
- Led regular team meetings to discuss ongoing projects, share best practices, address any concerns or challenges faced by team members, and celebrate successes together as a cohesive unit.
- Assisted customer support teams in answering technical inquiries from customers, leveraging extensive knowledge of equipment functionalities and capabilities to provide accurate information promptly consistently.
- Managed inventory of spare parts, ensuring availability when needed for repairs or replacements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Automotive Technician
Special Stage
2018 - 2019
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Performed routine maintenance tasks including oil changes, tire rotations, and brake inspections.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
Certificate in Teaching Program (CTP) - Bachelor of Secondary Education
King's College of The Philippines
Magsaysay Hill Bambang, Nueva Vizcaya 12-2025
Bachelor of Science - Bachelor of Science in Industrial Technology - Automotive
Nueva Vizcaya State University
Bambang, Nueva Vizcaya 06-2019
Skills
Auto Electrical
System diagnostics
Schematic interpretation/reading
Engine Overhauling
Professionalism
Problem-solving
Maintenance and repairs
Multitasking and organization
Works Well Under Pressure
Installation and repair
Verbal and written communication
Customer interaction
System upgrades
Document preparation
Quality control
Documentation and reporting
Product Inspections
Team Training
Certification
Professional Teaching Certificate (PTC)
Timeline
NCII Heavy Equipment Operation (Forklift)
01-2026
Professional Teaching Certificate (PTC)
12-2025
Head Technician
CSP DEVELOPMENT ENTERPRISES & CO., INC.
04.2019 - Current
Automotive Technician
Special Stage
2018 - 2019
Certificate in Teaching Program (CTP) - Bachelor of Secondary Education
King's College of The Philippines
Bachelor of Science - Bachelor of Science in Industrial Technology - Automotive
Nueva Vizcaya State University