MARK GLENN FLORES
Bachelor Of Science In Accountancy
Brgy. 63, Mahayahay Pleasantivlle, Sagkahan, Tacloban City
Summary
Dynamic operations leader with extensive experience at Millennium Cash Finance Company, Inc. Proven track record in enhancing branch productivity and customer satisfaction through strategic staff training and operational improvements. Skilled in key account management and fostering strong client relationships, resulting in increased loyalty and business growth.
Overview
13
13
years of professional experience
Work History
Area Head - Eastern Visayas
Millennium Cash Finance Company, Inc.
05.2024 - Current
- Planned and implemented growth strategies.
- Revamped outdated operational procedures which positively impacted overall workflow efficiency within the area.
- Analyzed key performance indicators to identify trends and areas for improvement within the department.
- Streamlined internal communication channels, facilitating improved information sharing among employees.
- Presented reports on area achievements to senior management, highlighting successes and areas for improvement.
Branch Operations Manager - Tacloban
Millennium Cash Finance Company Inc.
08.2020 - 04.2024
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Trained employees on proper procedures and strategies to improve productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
Branch Operations Manager - Catbalogan
Millennium Cash Finance Company, Inc.
03.2015 - 07.2020
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Trained employees on proper procedures and strategies to improve productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
Branch Collections Manager - OIC - Maasin
Millennium Cash Finance Company, Inc.
06.2014 - 02.2015
- Accessed credit records to evaluate customer credit histories.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
Account Officer - Tacloban
Millennium Cash Finance Company Inc.
09.2012 - 05.2014
- Responsible for the collection process, generate monthly billing and monitor daily collections.
- Contact clients to start the recovery process for unpaid accounts.
- Responsible for file maintenance, keeping hard copy and electronic records of all collection documents and reports.
Education
Bachelor of Science - Accountancy
Saint Paul School of Professional Studies
Campetic, Pawing, Palo, Leyte 04.2001 -
Skills
Branch operations
Key account management
Operations management
Staff training and development
Administrative leadership
Operational oversight
Timeline
Area Head - Eastern Visayas
Millennium Cash Finance Company, Inc.
05.2024 - Current
Branch Operations Manager - Tacloban
Millennium Cash Finance Company Inc.
08.2020 - 04.2024
Branch Operations Manager - Catbalogan
Millennium Cash Finance Company, Inc.
03.2015 - 07.2020
Branch Collections Manager - OIC - Maasin
Millennium Cash Finance Company, Inc.
06.2014 - 02.2015
Account Officer - Tacloban
Millennium Cash Finance Company Inc.
09.2012 - 05.2014
Bachelor of Science - Accountancy
Saint Paul School of Professional Studies
04.2001 -