Mark Gil Edurese Cayab
Senior System Administrator
Mandaluyong
Summary
Experienced Linux System Administrator with a demonstrated history of working in the information technology and services industry. Skilled in Linux, Computer Hardware, Microsoft Products, and Red Hat Linux. Strong information technology professional with a Bachelor in science in Computer Engineering focused in Computer Engineering from AMA University.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Senior System Administrator
UBX
12.2023 - Current
- Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Enhanced system performance by optimizing Unix server configurations and implementing efficient processes.
- Provided hands-on support for end-users experiencing issues with Linux-based systems or applications, facilitating quick resolutions and minimal disruptions to productivity.
- Stayed up-to-date on the latest developments in Linux technologies and best practices, sharing knowledge with team members to continuously improve processes and systems.
Unix Linux System Administrator
Seven Seven
12.2021 - 02.2024
- As an engineer at Seven Seven, I ensure the availability of servers across Development to Production environments
- My skills in Red Hat Enterprise Linux, VMware, IBM BigFix, Oracle Enterprise Linux, ServiceNow, SSH, NFS, LUN Storage, LVM, Group Management, AIX, Cyberfusion, and Linux enable me to provide support accross multiple servers
- I manage installation, configuration, addressing security and vulnerabilities, backups, decommissioning, and provisioning of servers
- I have experience in managing cloud infrastructure for AWS, pre- and post-task migrations, managing Cyberfusion, creating shell scripts, and performing NAS migration.
Information Technology Support Specialist
Synersys Global Inc.
06.2020 - 12.2021
- Experienced Technical Support Specialist is skilled in hardware, software, and network management, with a strong record of process improvement and technical problem-solving.
IT Support
Synersys Consulting
05.2019 - 06.2020
- In my previous position as a Technical Support Engineer at Synersys Consulting, I took charge of installing, updating, and configuring computer hardware, software, systems, and networks
- I was also responsible for managing and maintaining Microsoft Office 365 applications, assisting developers with deploying Java codes, and implementing script automation for backups
- I introduced Snipe-IT, an Open Source IT Asset management tool, to keep track of every asset's important details in real-time.
- My technical expertise and excellent problem-solving skills allowed me to deliver top-notch technical support to our clients
- My commitment to delivering outstanding results and contributing to process improvements made me a valuable asset to the team.
Technical Support Specialist
Concentrix
8 2016 - 5 2019
- As a Technical Support Specialist at a leading TELCO Company, I provided top-notch technical support and assistance to both individual customers and businesses, addressing a wide range of network and software issues
- My responsibilities included troubleshooting complex problems, handling user accounts, and collaborating with cross-functional teams to deliver timely solutions
- I leveraged my expertise in various web-tools and contributed to the development of new technical support strategies and processes
- My role was vital to the success of the TELCO Company, and my technical proficiency and exceptional customer service skills made me a valuable addition to the team.
Education
Bachelor of science in Computer Engineering - Computer Engineering
AMA University
Santiago City Isabela 01.2012 - 04.2016
Skills
UNIX/LINUX Administration
Windows Server 2012-2019
RedHat Jboss EAP
ROSA
Monitoring Tools ( Nagios Plus, Nginx, Dynatrace, Snow)
Virtualization (VMware, vCenter, vSphere)
Certification
Introduction to Cyber Security
Timeline
Senior System Administrator
UBX
12.2023 - Current
Unix Linux System Administrator
Seven Seven
12.2021 - 02.2024
Information Technology Support Specialist
Synersys Global Inc.
06.2020 - 12.2021
IT Support
Synersys Consulting
05.2019 - 06.2020
Bachelor of science in Computer Engineering - Computer Engineering
AMA University
01.2012 - 04.2016
Technical Support Specialist
Concentrix
8 2016 - 5 2019
Introduction to Cyber Security
Microsoft Certified Technology Specialist (MCTS)
Red Hat Certified System Administrator (RHCSA)
Microsoft Certified Professional(MCP)
IELTS
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