Summary
Overview
Work History
Education
Skills
Timeline
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MARK GIAN CARLO BAGASOL

MARK GIAN CARLO BAGASOL

Risk & Compliance Analyst
Pasig, Metro Manila

Summary

Dynamic Risk & Compliance Analyst at TaskUs with a proven track record in investigating sanctions alerts and enhancing KYC and AML policies. Recognized for exceptional problem-solving skills and meticulous attention to detail, driving compliance and reducing regulatory risks. Adept at collaborating with teams to achieve operational excellence and ensure customer satisfaction.

Overview

7
7
years of professional experience

Work History

Risk & Compliance Analyst

TaskUs
11.2023 - Current
  • Perform daily screening of customers, transactions, and counterparties against global sanctions lists (OFAC, EU, UN, UK, etc.). Investigate and resolve potential sanctions alerts using internal tools and external data sources.
  • Monitor transactions and activities for potential fraud, money laundering, and regulatory violations.
  • Conduct compliance reviews and risk assessments on business units, processes, and new product launches.
  • Assist in maintaining and improving policies related to KYC (Know Your Customer), AML (Anti-Money Laundering), data protection, and financial regulations.
  • Investigate alerts flagged by internal systems and prepare suspicious activity reports.


Outside Sales Representative - SEO

411 Locals
01.2022 - 08.2022
  • Managing 300-400 outbound call in a day to small and medium-sized businesses (SMBs) to pitch SEO services.
  • Qualify leads by assessing their online presence (website, rankings, reviews, etc.).
  • Explain the benefits of SEO in simple, business-focused terms to non-technical audiences.
  • Handle objections and educate prospects about common SEO misconceptions (e.g., fast results, guaranteed rankings).
  • Meet or exceed daily/weekly call quotas and lead generation goals.

Tier 2 Technical Sales Support Representative

Foundever
06.2019 - 01.2022
  • Handle escalated support tickets from Tier 1 agents involving complex technical issues with DIRECTV satellite receivers, Genie DVRs, remote controls, dish alignment, or signal issues.
  • Troubleshoot service disruptions, no-signal errors, pixelation, and account provisioning issues.
  • Diagnose and resolve streaming service issues with the DIRECTV app, including login failures, buffering, and compatibility concerns.
  • Perform backend system checks for signal strength, account activations, receiver status, and firmware/software updates.
  • Coordinate with field service technicians for onsite dispatches when remote troubleshooting cannot resolve the issue.


Customer Service Representative

Foundever
05.2018 - 06.2019
  • Answer any inquiries via phone, customer complaint and provide resolution quickly and efficient in a highly professional manner
  • Maintain a deep knowledge of company process es, product features, and industry regulations, insuring all customer inquiries were handled efficiently and in compliance with relevant guidance
  • Cross-Trained to different line of business (Card Activation, Customer Service, Lost Stolen and dispute) to resolve issues efficiently and reduce wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Computer Science

Palawan State University
Puerto Princesa City, Province Of Palawan, Philippines
04.2001 -

Skills

Strong verbal and personal communication skills

Timeline

Risk & Compliance Analyst

TaskUs
11.2023 - Current

Outside Sales Representative - SEO

411 Locals
01.2022 - 08.2022

Tier 2 Technical Sales Support Representative

Foundever
06.2019 - 01.2022

Customer Service Representative

Foundever
05.2018 - 06.2019

Bachelor of Science - Computer Science

Palawan State University
04.2001 -

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MARK GIAN CARLO BAGASOLRisk & Compliance Analyst