MARK GIAN CARLO BAGASOL
Risk & Compliance Analyst
Pasig, Metro Manila
Summary
Dynamic Risk & Compliance Analyst at TaskUs with a proven track record in investigating sanctions alerts and enhancing KYC and AML policies. Recognized for exceptional problem-solving skills and meticulous attention to detail, driving compliance and reducing regulatory risks. Adept at collaborating with teams to achieve operational excellence and ensure customer satisfaction.
Overview
7
7
years of professional experience
Work History
Risk & Compliance Analyst
TaskUs
11.2023 - Current
- Perform daily screening of customers, transactions, and counterparties against global sanctions lists (OFAC, EU, UN, UK, etc.). Investigate and resolve potential sanctions alerts using internal tools and external data sources.
- Monitor transactions and activities for potential fraud, money laundering, and regulatory violations.
- Conduct compliance reviews and risk assessments on business units, processes, and new product launches.
- Assist in maintaining and improving policies related to KYC (Know Your Customer), AML (Anti-Money Laundering), data protection, and financial regulations.
- Investigate alerts flagged by internal systems and prepare suspicious activity reports.
Outside Sales Representative - SEO
411 Locals
01.2022 - 08.2022
- Managing 300-400 outbound call in a day to small and medium-sized businesses (SMBs) to pitch SEO services.
- Qualify leads by assessing their online presence (website, rankings, reviews, etc.).
- Explain the benefits of SEO in simple, business-focused terms to non-technical audiences.
- Handle objections and educate prospects about common SEO misconceptions (e.g., fast results, guaranteed rankings).
- Meet or exceed daily/weekly call quotas and lead generation goals.
Tier 2 Technical Sales Support Representative
Foundever
06.2019 - 01.2022
- Handle escalated support tickets from Tier 1 agents involving complex technical issues with DIRECTV satellite receivers, Genie DVRs, remote controls, dish alignment, or signal issues.
- Troubleshoot service disruptions, no-signal errors, pixelation, and account provisioning issues.
- Diagnose and resolve streaming service issues with the DIRECTV app, including login failures, buffering, and compatibility concerns.
- Perform backend system checks for signal strength, account activations, receiver status, and firmware/software updates.
- Coordinate with field service technicians for onsite dispatches when remote troubleshooting cannot resolve the issue.
Customer Service Representative
Foundever
05.2018 - 06.2019
- Answer any inquiries via phone, customer complaint and provide resolution quickly and efficient in a highly professional manner
- Maintain a deep knowledge of company process es, product features, and industry regulations, insuring all customer inquiries were handled efficiently and in compliance with relevant guidance
- Cross-Trained to different line of business (Card Activation, Customer Service, Lost Stolen and dispute) to resolve issues efficiently and reduce wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Computer Science
Palawan State University
Puerto Princesa City, Province Of Palawan, Philippines 04.2001 -
Skills
Strong verbal and personal communication skills
Accuracy and attention to details
Problem analysis, use of judgement and ability to solve problems efficiently
Ability to work in a team structure
Ability to plan, organize and prioritize work
Time management
Timeline
Risk & Compliance Analyst
TaskUs
11.2023 - Current
Outside Sales Representative - SEO
411 Locals
01.2022 - 08.2022
Tier 2 Technical Sales Support Representative
Foundever
06.2019 - 01.2022
Customer Service Representative
Foundever
05.2018 - 06.2019
Bachelor of Science - Computer Science
Palawan State University
04.2001 -