MARK GABRIEL CAGAIS

Work History

Branch Head

Harbor Star Shipping Services, Inc

05.2023 - Current

Negotiate transportation rates or services
Participate in carrier management processes, such as selection, qualifications, or performance evaluation
Implement specific customer requirements, such as internal reporting or customized metrics
Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping
Prepare or file environmental certification applications
Plan and direct staffing training, and performance evaluations to develop and control sales and service programs
Prepare budgets and approve budget expenditures
Resolve customer complaints regarding sales and services
Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
Mentored junior staff members, cultivating a culture of continuous learning and development.

Unit Head

AXA Philippines

05.2022 - 08.2023

Explain the features, advantages, and disadvantages of various policies to promote the sale of insurance plans
Customize insurance programs to suit individual customers, often covering a variety of risks
Call on policyholders to deliver and explain policy, analyze the insurance program, and suggest additions or changes, or to change beneficiaries
Develop marketing strategies to compete with other individuals or companies who sell insurance
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
Calculate premiums and establish payment method
Perform administrative tasks, such as maintaining records and handling policy renewals
Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person, or property to be insured, and to discuss any existing coverage
Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
Sell various types of insurance policies to businesses and individuals on behalf of dental insurance or specialized policies such as marine, farm/crop, and medical malpractice

Ship Manager

ESR Construction & Development Corporation

02.2020 - 04.2022

Confer with management to develop or implement personnel policies or procedures
Hire employees and process hiring-related work
Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes
Interview job applicants to obtain information on work history, training, education, or job skills
Contact job applicants to inform them of the status of their applications
Inform job applicants of details such as duties and responsibilities, compensations, benefits, schedules, working conditions, or promotion opportunities
Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management
Ensure carrier compliance with company policies or procedures for product transit or delivery
Recommend optimal transportation models, routing, equipment, or frequency
Negotiate transportation rates or services
Enhanced vessel performance by implementing efficient ship management strategies and optimizing operational procedures.
Reduced operating costs for the fleet by streamlining processes and identifying areas for improvement in resource allocation.

Financial Advisor

Manulife Philippines

12.2019 - 04.2022

Explain the features, advantages, and disadvantages of various policies to promote the sale of insurance plans
Customize insurance programs to suit individual customers, often covering a variety of risks
Call on policyholders to deliver and explain policy, to analyze the insurance program, and suggest additions or changes, or to change beneficiaries
Develop marketing strategies to compete with other individuals or companies who sell insurance
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
Calculate premiums and establish payment method
Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person, or property to be insured, and to discuss any existing coverage

Branch Manager

Perla Insurance Inc.

12.2019 - 04.2021

Explain the features, advantages, and disadvantages of various policies to promote the sale of insurance plans
Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk
Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical, and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice
Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person, or property to be insured, and to discuss any existing coverage
Monitor insurance claims to ensure they are settled equitably for both the client and the insurer
Perform administrative tasks, such as maintaining records and handling policy renewals
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
Develop marketing strategies to compete with other individuals or companies who sell insurance
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
Identify staff vacancies and recruit, interview, and select applicants
Prepare budgets and approve budget expenditures
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
Resolve customer complaints regarding sales and service

Area Sales Manager

Z.C. E & L Corporation

08.2018 - 07.2019

Plan and direct staffing training, and performance evaluations to develop and control sales and service programs
Resolve customer complaints regarding sales and services
Assess the marketing potential of new and existing store locations, considering statistics and expenditures
Determine price schedules and discount rates
Monitor customer preferences to determine the focus of sales efforts
Direct, coordinate, and review activities in sales and service accounting
And recordkeeping, and in receiving and shipping operations
Check to ensure that appropriate changes were made to resolve customer's problems
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Determine charges for services requested, collect deposits or payments, or arrange for billing
Gather data on competitors and analyze their prices, sales, and methods of marketing and distribution
Measure and assess customer and employee satisfaction
Seek and provide information to help companies determine their position in the marketplace
Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.

Sales Engineer

Dynamic Power Marine & Industrial Hardware, Inc.

02.2018 - 07.2018

Describe merchandise and explain use, operation, and care of merchandise to customers
Estimate cost of repairs or alteration of merchandise
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Answer questions regarding the store and its merchandise
Assist customers by providing information and resolving their complaints
Answer customer's questions, and provide information on procedures or policies
Monitor customer preferences to determine focus of sales efforts
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
Resolve customer complaints regarding sales and service

Department Head/Dean

Zamboanga del Sur Maritime Institute of Technology

11.2015 - 03.2017

Perform administrative duties such as serving as department head
Evaluate and grade students' class work, assignments, and papers
Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction
Maintain student attendance records, grades, and other required records
Maintain regularly scheduled office hours to advise and assist students
Participate in campus and community events
Advise students on academic and vocational curricula and on career issues
Prepare course materials such as syllabi, homework assignments, and handouts
Serve on academic or administrative committees that deal with institutional policies, departmental matters, and academic issues
Supervise students' laboratory work
Enforce discipline and attendance rules
Coordinate and direct extracurricular activities and programs such as after-school events and athletic contests
Participate in special education-related activities such as attending meetings and providing support to special educators throughout the district
Teach classes or courses to students
Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.

College Instructor

Zamboanga del Sur Maritime Institute of Technology

06.2015 - 10.2015

Review instruction content, methods, and student evaluations to assess strengths and weaknesses, and to develop recommendations for course revision, development, or elimination
Attend professional meetings, conferences, and workshops, to maintain and improve professional competence
Prepare reports on students and activities as required by the administration
Assign and grade classwork and homework
Meet with other professionals to discuss individual students' needs and progress
Use computers, audio-visual aids, and other equipment and materials to supplement presentations
Plan and supervise class projects, field trips, visits by guest speakers, contests, or other experiential activities, and guide students in learning from those activities
Observe students to determine qualifications, limitations, abilities, interests, and other individual characteristics
Prepare materials and classrooms for class activities
Prepare and administer written, oral, and performance tests, and issue grades in accordance with performance
Confer with other staff members to plan and schedule lessons that promote learning, following approved curricula
Collaborate with other teachers and professionals in the development of instructional programs
Guide and counsel students with adjustment on academic problems, or special academic interests
Attend staff meetings and serve on committees, as required
Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests
Enforce administration policies and rules governing students
Prepare students for further education by encouraging them to explore learning opportunities and to persevere with challenging tasks

Oiler/Third Assistant Engineer

Orient Line Co. Ltd.

06.2014 - 11.2014

Coordinate activities with regulatory bodies to ensure repairs and alterations are at minimum cost, and consistent with safety
Perform monitoring activities to ensure that ships comply with international regulations and standards for life-saving equipment and pollution preventatives
Conduct environmental, operational, or performance tests on marine machinery and equipment
Investigate and observe tests on machinery and equipment for compliance standards
Lubricate machinery, equipment, or engine parts such as gears, shafts, or bearings
Provide engineers with assistance in repairing or adjusting machinery
Read pressure and temperature gauges or displays and record data in engineering logs
Examine machinery to verify specified pressure or lubricant flows
Maintain a ship's engines under the direction of the ship's engineering offices
Assisted crew members during emergency situations, demonstrating quick thinking and problem-solving abilities.
Read output of various gauges or displays and documented information in engineering logs.
Collaborated with engineers and technicians to identify potential areas for improvement in machinery performance.

Oiler

Odysea Carriers S. A.

04.2013 - 05.2013

Maintain and coordinate repair of marine machinery and equipment for installation on vessels
Conduct environmental, operational, or performance tests on marine machinery and equipment
Lubricate to apply adhesives or other materials to machines machine parts, or other equipment, according to specified procedures
Inspect or test the damaged machine parts, and mark defective areas, or advise supervisors for repair needs
Reassemble machines after the completion of repair or maintenance work
Start machines and observe mechanical operations to determine efficiency and detect problems
Install, replace, or change machine parts and attachments, according to production specifications
Dismantle machines and remove parts for repair, using hand tools, chain falls, jacks, cranes, or hoists
Collaborate with other workers to repair
Investigate and observe tests on machinery and equipment for compliance with standards , move machines, machine parts, or equipment

Wiper

Go Gracht Service C. V.

07.2012 - 11.2012

Position vehicles, machinery, equipment, physical structures, and other objects for assembly or installation, using hand tools, power tools, and moving equipment
Transfer tools, parts, equipment, and supplies to and from workstations and other areas
Hold or supply tools, parts, and equipment for other workers
Prepare workstations for use by mechanics and repairers
Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment
Assemble and maintain physical structures, using hand or power tools
Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools

Engineer Trainee

Primal Ship Management Inc.

11.2010 - 02.2012

Apply paints, dyes, polishes, reconditioners, waxes, or masking materials to vehicles to preserve, protect, or restore color or condition
Scrub, scrape, or spray machine parts, equipment, or vehicles, using scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums, or hoses
Turn valves or disconnect hoses to eliminate water, cleaning solutions, or vapors from machinery or tanks
Read pressure and temperature gauges or displays and record data in engineering logs
Participate in shore patrols
Provide engineers with assistance in repairing or adjusting machinery

Summary

Overview

Work History

Branch Head

Unit Head

Ship Manager

Financial Advisor

Branch Manager

Area Sales Manager

Sales Engineer

Department Head/Dean

College Instructor

Oiler/Third Assistant Engineer

Oiler

Wiper

Engineer Trainee

Education

Ph.D. - Business Entrepreneurship

Bachelor of Science - Marine Engineering

Skills

Affiliations

Timeline

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