Using service titan
Mark Francis Rondaris
Baguio City,BEN
Summary
To leverage my extensive experience and proven track record of driving team performance towards achieving organizational goals as a CSR. Dedicated to fostering a collaborative and inclusive work environment while delivering exceptional results through effective team management, coaching and strategic planning. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BookedbyPsp
05.2023 - Current
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled Redmond, CroppMetCalfe, Texas Ace, Strongbuilt, Zoom Drain etc.
Customer Support Advisor
Concentrix Baguio eBay
04.2018 - 12.2022
eBay advisor for sellers and buyers that are having an issue with a purchase, Ive handled phone and email departments.
Customer Support Representative
Sitel Baguio Capital One
06.2014 - 01.2018
I have been an specialist for Capital one Credit card. Handled all kinds of concern like disputing a charge, payments and replacing cards.
Chowking
11.2012 - 06.2013
Kitchen Crew, mostly I've been all around the kitchen from frying, noodleman, and dishwasher. And because of my hard work, perseverance I was able to finish my contract.
Education
Vocational - NC II Commercial Cooking - Vocational Course (commercial Cooking)
BCSAT
Philippines06.2012
Some College (No Degree) - Bachelor of Science in Hotel and Restaurant Management
Philippines Women University
PhilippinesSecondary Education -
Baguio City National High School (Main)
Philippines03.2008
Primary Education -
Quezon Elementary School
Philippines03.2003
Skills
- Leadership: Ability to inspire and motivate team members, providing clear direction, and fostering a positive work culture
- Communication: Strong verbal and written communication skill to convey ideas, delegate tasks, and provide constructive feedback
- Problem-solving: proficiency in identifying issues, analyzing root cause, and implementing effective solutions to drive continuous improvement
- Decision-making: Sound judgement and ability to make timely and informed decisions, considering both short-term and long term implications
Certification
I hereby certify that the above information are true to the best of my knowledge and belief.
References
- Yam Dangla, Team Leader, Concentrix Baguio, +63 956-540-4147
- Engr. Michael Vincent R. Rigos, Product Engineer, Texas Instruments Inc, +63 917-569-7319
- James Eric Felipe, Team Leader/Supervisor, Concentrix, +63 905-276-1236
Playing Basketball, mobile game, driving and cooking
Its fun, it relieves stress and it keeps me healthy and I enjoy every thing about it.
Software
Timeline
Customer Service Representative
BookedbyPsp
05.2023 - Current
Customer Support Advisor
Concentrix Baguio eBay
04.2018 - 12.2022
Customer Support Representative
Sitel Baguio Capital One
06.2014 - 01.2018
Chowking
11.2012 - 06.2013
Vocational - NC II Commercial Cooking - Vocational Course (commercial Cooking)
BCSAT
Some College (No Degree) - Bachelor of Science in Hotel and Restaurant Management
Philippines Women University
Secondary Education -
Baguio City National High School (Main)
Primary Education -
Quezon Elementary School
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