Mark Francis Caparas
Experienced Store Manager
Summary
Experienced restaurant management professional dedicated to excellence with a proven track record of successful daily planning and operations. Proficient in staff training and development, ensuring high team performance and customer satisfaction. Adept at managing multiple priorities in a fast-paced environment, consistently delivering exceptional results. Passionate about creating a positive work culture that fosters growth and success for both employees and the business.
Overview
23
23
years of professional experience
Work History
Restaurant Manager
Food Basics Co - Hamburgini
11.2021 - 12.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Manager
Kudu Investment Management
06.2017 - 06.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Set clear expectations and created positive working environment for employees.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Business Development Officer
Tapa King Inc.
08.2013 - 08.2016
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Negotiated contracts with vendors and clients, ensuring favorable terms for the company''s success.
- Developed new sales strategies to target untapped markets, resulting in increased revenue generation.
Restaurant Manager
Mang Inasal (Fairfax Holdings Inc.)
08.2009 - 08.2013
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Head Cook
Chowking
03.2004 - 07.2005
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Devised seasonal menus using fresh, local ingredients for an ever-changing culinary experience for patrons.
- Collaborated with dining room staff to ensure seamless communication between front-and back-of-house operations.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Tracked food costs and adjusted menu pricing accordingly to maintain profitability while offering competitive prices for customers.
Service Crew Member
Jollibee Foods Corp.
06.2002 - 12.2002
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
Service Crew Member
Jollibee Foods Corp.
02.2001 - 07.2001
- Kept customers and crew areas organized.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
No Degree - Home Aide Care Services ( Care Giving)
ALS CANDELARIA EAST DISTRICT
Pahinga Norte Elementary School 04.2001 -
Bachelor of Science - Business Accountancy
Liceo De Cagayan University
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
Skills
Staff management
Operations management
Customer engagement
Schedule coordination
Team management
Inventory control and record keeping
Staff scheduling
Passion for customer satisfaction
Complaint resolution
Point of sale (POS) system operation
Food service background
Customer-oriented
Timeline
Restaurant Manager
Food Basics Co - Hamburgini
11.2021 - 12.2023
Restaurant Manager
Kudu Investment Management
06.2017 - 06.2021
Business Development Officer
Tapa King Inc.
08.2013 - 08.2016
Restaurant Manager
Mang Inasal (Fairfax Holdings Inc.)
08.2009 - 08.2013
Head Cook
Chowking
03.2004 - 07.2005
Service Crew Member
Jollibee Foods Corp.
06.2002 - 12.2002
No Degree - Home Aide Care Services ( Care Giving)
ALS CANDELARIA EAST DISTRICT
04.2001 -
Bachelor of Science - Business Accountancy
Liceo De Cagayan University
04.2001 -
Service Crew Member
Jollibee Foods Corp.
02.2001 - 07.2001