Mark Francis Caparas
Experienced Store Manager
Summary
Experienced restaurant management professional dedicated to excellence with a proven track record of successful daily planning and operations. Proficient in staff training and development, ensuring high team performance and customer satisfaction. Adept at managing multiple priorities in a fast-paced environment, consistently delivering exceptional results. Passionate about creating a positive work culture that fosters growth and success for both employees and the business.
Overview
23
23
years of professional experience
Work History
Restaurant Manager
Food Basics Co - Hamburgini
11.2021 - 12.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Manager
Kudu Investment Management
06.2017 - 06.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Set clear expectations and created positive working environment for employees.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Business Development Officer
Tapa King Inc.
08.2013 - 08.2016
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Negotiated contracts with vendors and clients, ensuring favorable terms for the company''s success.
- Developed new sales strategies to target untapped markets, resulting in increased revenue generation.
Restaurant Manager
Mang Inasal (Fairfax Holdings Inc.)
08.2009 - 08.2013
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Head Cook
Chowking
03.2004 - 07.2005
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Devised seasonal menus using fresh, local ingredients for an ever-changing culinary experience for patrons.
- Collaborated with dining room staff to ensure seamless communication between front-and back-of-house operations.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Tracked food costs and adjusted menu pricing accordingly to maintain profitability while offering competitive prices for customers.
Service Crew Member
Jollibee Foods Corp.
06.2002 - 12.2002
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
Service Crew Member
Jollibee Foods Corp.
02.2001 - 07.2001
- Kept customers and crew areas organized.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
No Degree - Home Aide Care Services ( Care Giving)
ALS CANDELARIA EAST DISTRICT
Pahinga Norte Elementary School 04.2001 -
Bachelor of Science - Business Accountancy
Liceo De Cagayan University
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
Skills
Staff management
Timeline
Restaurant Manager
Food Basics Co - Hamburgini
11.2021 - 12.2023
Restaurant Manager
Kudu Investment Management
06.2017 - 06.2021
Business Development Officer
Tapa King Inc.
08.2013 - 08.2016
Restaurant Manager
Mang Inasal (Fairfax Holdings Inc.)
08.2009 - 08.2013
Head Cook
Chowking
03.2004 - 07.2005
Service Crew Member
Jollibee Foods Corp.
06.2002 - 12.2002
No Degree - Home Aide Care Services ( Care Giving)
ALS CANDELARIA EAST DISTRICT
04.2001 -
Bachelor of Science - Business Accountancy
Liceo De Cagayan University
04.2001 -
Service Crew Member
Jollibee Foods Corp.
02.2001 - 07.2001
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