Mark Ezekiel CAFE

Professional and hard-working IT specialist with 1 year of technical support and system administration experience. Able to diagnose and troubleshoot hardware and software issues, ensure smooth operation of IT systems. Experience in implementing, configuring and maintaining network infrastructure components, including of routers, switches, and firewalls who are able to provide user support and training to improve end-user productivity and satisfaction Possess strong problem-solving skills and a commitment to delivering quality technical solutions. I am looking for an opportunity to use and expand existing skills while contributing to the success of a dynamic IT team.

• Tracked performance and speed of desktop to maintain strong infrastructure.
• Answered calls and emails to respond to user requests and assist with fixing problems, providing speedy solutions.
• Troubleshot hardware and software issues to resolve bugs, minimising work disruptions.
• Updated operating systems and computer software to enable compatibility with programmes.
• Inspected equipment and machinery to detect damages, conducting minor repairs or replacements.

• Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
• Served as subject matter expert on proposed technology purchases.
• Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
• Analyzed network traffic and performance metrics to optimize system performance.
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Diagnosed and executed resolution for network and server issues.
• Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
• Performed network security design and integration duties.