Mark Efren De Leon
Dasmarinas
Summary
With over 10 years of dedicated experience in the travel industry, I effectively manage both leisure and corporate travel, consistently providing outstanding customer service. As a resourceful travel agent, I am recognized for my high productivity and efficiency in task completion. My strong communication skills, problem-solving abilities, and adaptability guarantee not only client satisfaction but also seamless travel experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Travel Agent
Amawaterways
02.2023 - Current
- Providing flight quotations for flights using Sabre or Amadeus; Taking phone calls from Travel Advisors about requests.
- Responsible for post-booking requests such as rebooking
- Issue and reissuing tickets
- Refunds and schedule changes
Team Leader – Air Department
Hopper
01.2021 - 01.2023
- Responsible for post-booking requests such as rebooking, refund, and other special requests from Leisure and VIP customers.
- Providing fare rules/ penalties
- Managing Team’s performance.
- Provided customers with the best deals and well-researched.
- Taking escalation from passengers and other payout issues.
- Coaching, Training GDS, doing Quality Checking Engaging.
Team Leader - Corporate Travel Consultant
THE TRAVEL CORPORATION
Taguig
07.2016 - 01.2021
- Creating PNR and flight quotes.
- Responsible for post-booking requests such as rebooking/ refund and other special requests.
- Ensuring seats and meal requests are added to the booking.
- Responsibility for Quality checking for all PNRs issued.
Travel Agent
American Express Global Business Travel
Pasay
09.2014 - 06.2016
- Responsible for post-booking requests such as rebooking for Car, Hotels and Flights
- Providing fare rules/ penalties
- Assist VIP clients
Education
Bachelor of Science - Travel Management
Philippine Women’s University
Tarlac05-2016
Skills
- Sabre
- Amadeus
- Fare Logix
- Travel Fusion
- BSP and ARC
- Commission Calculations
- Ticketing , Rebooking, refunds, schedule change
- Fare rules interpretation
- World Geography including Airports
- Good Commnuications Skills
- Detail-Oriented
- Decision-Making Skills
- Knowledge of the Travel Industry
- Positive attitude
Certification
I hereby certify that the above information given is true and correct to the best of my knowledge.
Languages
- English
- Filipino/Tagalog
Hobbies and Interests
- Socializing
- Singing
- Traveling to different places
Ethnicity
Asian
Personal Information
- Age: 29
- Height: 5'11
- Weight: 80 Kg
- Date of Birth: 04/05/96
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Catholic
Timeline
Travel Agent
Amawaterways
02.2023 - Current
Team Leader – Air Department
Hopper
01.2021 - 01.2023
Team Leader - Corporate Travel Consultant
THE TRAVEL CORPORATION
07.2016 - 01.2021
Travel Agent
American Express Global Business Travel
09.2014 - 06.2016
Bachelor of Science - Travel Management
Philippine Women’s University
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