Mark Edward Padullo
Costumer Success Specialist/Junior Account Executive
Quezon City, Metro Manila
Summary
Dynamic Customer Success Specialist with a proven track record at SciGate Technology Corp., enhancing client satisfaction through tailored solutions and effective problem-solving. Recognized for exceeding performance metrics, I excel in customer relations and technical troubleshooting, driving efficiency and revenue growth while fostering team collaboration and adaptability.
Experienced with managing customer relationships and delivering exceptional support to ensure satisfaction and loyalty. Utilizes effective communication and problem-solving skills to address client needs and implement solutions. Track record of fostering strong collaborations and adapting to dynamic environments for continuous improvement.
Overview
11
11
years of professional experience
Work History
Costumer Success Specialist/Junior Account Executive
SciGate Technology Corp.
05.2018 - Current
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
- Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Negotiated contract renewals/upgrades with existing clients leading to increased revenue streams.
Food Server
Shakey's Pizza Parlor
07.2015 - 08.2017
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Education
Associate in Computer Technology - Information Technology
STI
Quezon City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Nueva Ecija University of Science And Technology
San Isidro, Province Of Nueva Ecija, Philippines 04.2001 -
Skills
Feedback collection
Timeline
Costumer Success Specialist/Junior Account Executive
SciGate Technology Corp.
05.2018 - Current
Food Server
Shakey's Pizza Parlor
07.2015 - 08.2017
Associate in Computer Technology - Information Technology
STI
04.2001 -
High School Diploma -
Nueva Ecija University of Science And Technology
04.2001 -