Creative and engaging Account Manager bringing 3 years of dynamic and diverse management experience with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Hi, I’m
Mark David Macasaet
Lipa City
Summary
Overview
7
years of professional experience
Work History
SHOPLET.COM
Account Manager
03.2020 - 06.2023
Job overview
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Recruited, hired and trained new hires to optimize profitability.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
iQor
Customer Service Representative
07.2019 - 01.2020
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Alorica Philippines
Billing/Sales/Tech
07.2018 - 06.2019
Job overview
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Convergys Philippines Inc.
Technical Support II
10.2017 - 01.2018
Job overview
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
The Results Companies
Customer Service Representative
09.2016 - 07.2017
Job overview
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Kolehiyo Ng Lungsod Ng LipaMarawoy, Lipa City
Bachelor of Science from Education
05.2016
University Overview
Skills
- Account Development
- Order Processing
- Team Training
- Competitive Product Reviews
- Customer Satisfaction
- Database Management
- Customer Needs Assessment
- Marketing
- Performance Evaluations
- Operations
- Staff Management
- Teamwork and Collaboration
- Account Management
Quote
Success is walking from failure to failure with no loss of enthusiasm.
Profile Background
Profile Background
- Date of Birth: 11/09/93
- Age: 29
- Gender: Male
- Religion: Born Again Christian
- Citizenship: Filipino
- Marital Status: Single
Availability
See my work availability
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Available
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tuesday
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thursday
friday
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Timeline
Account Manager
SHOPLET.COM
03.2020 - 06.2023
Customer Service Representative
iQor
07.2019 - 01.2020
Billing/Sales/Tech
Alorica Philippines
07.2018 - 06.2019
Technical Support II
Convergys Philippines Inc.
10.2017 - 01.2018
Customer Service Representative
The Results Companies
09.2016 - 07.2017
Kolehiyo Ng Lungsod Ng Lipa
Bachelor of Science from Education
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