Mark David Bonote
Valenzuela, Metro Manila,00
Summary
Proven track record in enhancing customer loyalty and resolving high-stress disputes at Accenture Inc., showcasing exceptional problem-solving and active listening skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Accenture Inc.
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Alorica PH
09.2020 - 03.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Senior Service Coordinator
Juffali Air-conditioning & Refrigeration Services
09.2019 - 02.2020
- Expedited project completion timelines by effectively prioritizing tasks based on urgency and importance levels.
- Established quality control measures to ensure consistent delivery of exceptional services across all projects handled by the team.
- Facilitated knowledge-sharing sessions among team members to encourage continuous learning and skill development.
Education
Bachelor of Science - Psychology
Pamantasan Ng Lungsod Ng Valenzuela
Valenzuela, Philippines04.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Problem Resolution
Timeline
Customer Service Representative
Accenture Inc.
03.2022 - Current
Customer Service Representative
Alorica PH
09.2020 - 03.2022
Senior Service Coordinator
Juffali Air-conditioning & Refrigeration Services
09.2019 - 02.2020
Bachelor of Science - Psychology
Pamantasan Ng Lungsod Ng Valenzuela
Similar Profiles
Jonaimelle GequilloJonaimelle Gequillo
Insurance Operations Analyst at Accenture Inc.Insurance Operations Analyst at Accenture Inc.
Mabele Ojales ArboMabele Ojales Arbo
Customer Service Associate at Accenture Inc.Customer Service Associate at Accenture Inc.
KAREN CLAIRE ROJOKAREN CLAIRE ROJO
Project Management Analyst at Accenture Inc.Project Management Analyst at Accenture Inc.