Summary
Overview
Work History
Education
Skills
Tools
Timeline
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Mark Dave Ramos

Mark Dave Ramos

Virtual Medical Assistant
Santa Rosa,LAG

Summary

Dedicated and detail-oriented professional with extensive experience in administrative support and account management. Proven ability to streamline operations and enhance customer satisfaction through effective communication and relationship-building skills. Eager to leverage my diverse skill set to contribute to a dynamic team and drive organizational success. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

17
17
years of professional experience

Work History

Virtual Medical Assistant

Sourcefit Philippines, Inc.
04.2020 - 12.2024
  • Manage patient appointments, cancellations, and rescheduling via phone, email, or practice management systems.
    Handle incoming inquiries and provide excellent patient communication and support.
    Perform medical data entry, update patient records, and ensure accurate documentation using EMR systems Best Practice, MedicalDirector.
    Assist with billing, Medicare claims, and processing referrals and eScripts.
    Coordinate with GPs, specialists, and allied health professionals for smooth workflow.
    Prepare daily schedules, send appointment reminders, and follow up on patient care plans.
    Ensure compliance with Australian healthcare privacy standards and clinic protocols.

Sales Account Manager/Administrator

Accenture Philippines Inc.
06.2008 - 04.2020
  • Generating new sales using existing and potential customer networks.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Monitor and analyze customer's usage of our product.
  • Responsible for working with the team to onboard and integrate new clients and developing existing client relationships.
  • Managing communications between clients and internal teams.
  • Negotiating contracts with clients and establishing a timeline of performance.
  • Establishing and overseeing internal budgets with the company and external budgets with the client.
  • Meeting all client needs and deliverables according to proposed timelines.
  • Expanding relationships and bringing in new clients.
  • Identify and research potential real estate leads using various tools and platforms.
  • Utilize LinkedIn Navigator to find and connect with potential clients.
  • Conduct LinkedIn Outreach to engage with prospects and build relationships.
  • Perform Lead Outreach through various channels to generate interest and qualify leads.
  • Execute Email Outreach campaigns to nurture and convert leads.
  • Establishing contact with potential clients through calling and/or emails.
  • Influence and set an appointment for the prospective clients to engage with our sales team, attend our webinars, meet with us at different events and roadshows, and progress a sales conversation that would lead to a won deal.
  • Build & maintain prospect database from various tools, such as existing company database, search engines, LinkedIn, external databases, etc.
  • Manage data input for new and prospective clients, ensuring all communications are logged into the company’s CRM tools, and all information is accurate.
  • Preparing and finalizing quotes and merging necessary documents.

Education

Bachelor of Sciences - Management of Financial Institution

De La Salle University of Manila
03-2008

Skills

  • Customer and client relations
  • Calendar management
  • Invoice processing
  • Documentation and reporting
  • Accounting support
  • Inventory systems
  • Customer relations
  • Clerical support
  • Critical thinking
  • Scheduling
  • Database entry
  • Scheduling and calendar management

Tools

• Xero

• QuickBooks

• MYOB

• Salesforce

• Workflow Max

• HubSpot

• Zoho

• Planoly

• Hubdocs

• Dropbox

• Monday.com

• ASANA

• Canva

• Zendesk

• Jira

• Sales Navigator (LinkedIn)

• Zoom Info

• Best Practice

• Cliniko

• Halaxy

Timeline

Virtual Medical Assistant

Sourcefit Philippines, Inc.
04.2020 - 12.2024

Sales Account Manager/Administrator

Accenture Philippines Inc.
06.2008 - 04.2020

Bachelor of Sciences - Management of Financial Institution

De La Salle University of Manila

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Mark Dave RamosVirtual Medical Assistant