Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Preference
Generic

Mark Dave Dayagbil

Carcar, Province Of Cebu

Summary

Proven Call Center Representative, adept in problem-solving and customer support, skillfully managed high call volumes, ensuring client satisfaction. Excelled in resolving complex issues and building rapport, enhancing customer experiences. Demonstrated proficiency in data entry and empathetic communication, significantly contributing to positive outcomes.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Empire One
02.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

Bachelor of Science - Criminal Justice

Holy Child College of Davao

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Resolving issues
  • Building rapport

Languages

English
Upper intermediate (B2)

Timeline

Call Center Representative

Empire One
02.2024 - Current

Bachelor of Science - Criminal Justice

Holy Child College of Davao

Work Preference

Work Type

Part Time

Work Location

On-Site

Important To Me

Career advancement

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Mark Dave Dayagbil