Mark Darwin Esperon
Housekeeping Manager
Dubai
Summary
Dedicated and experienced Housekeeping Manager with 12-year track record of excellence in hospitality industry. Adept at leading high-performing teams, implementing efficient processes, and delivering exceptional guest experience. Seeking to leverage my expertise to contribute to a dynamic organisation's success
Overview
13
13
years of professional experience
Work History
Housekeeping Manager
One&Only Royal Mirage
10.2021 - Current
- Lead the team to maintain cleanliness and guest satisfaction
- Implemented effective housekeeping procedures resulting in a 100% improvement in efficiency and guest ratings
- Conduct regular training sessions for staff in areas of cleanliness, hygiene, and customer service
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues promptly
- Manage department budgets, inventory, and vendor relationships
- Achieved the score of 93.1% in LQA audit.
Assistant Housekeeping Manager
One&Only Royal Mirage
11.2019 - 09.2021
- Assisted the Housekeeping Manager in daily operations, staff supervision, and scheduling
- Played a key role in achieving and maintaining the target score for cleanliness and guest satisfaction
- Conducted regular inspection to ensure compliance with quality standards
- Participated in the development of departmental policies and procedures.
Housekeeping Coordinator
One&Only the Palm
09.2018 - 10.2019
- Coordinated housekeeping task, including room assignments and special request
- Managed the communication between the housekeeping team and other department
- Assisted in staff training and development.
Senior Housekeeping Supervisor/Housekeeping Supervisor
One&Only the Palm
06.2012 - 08.2018
- Supervised a team fo housekeeping staff, ensuring tasks were completed efficiently
- Conducted regular inspections and maintained high cleanliness standards
- Assisted in staff training and performance evaluations.
Housekeeping Order taker
One&Only the Palm
08.2011 - 05.2012
Room Attendant
One&Only the Palm
11.2010 - 08.2011
- Starded as a room valet, responsible for maintaining guest rooms to the highest standards
- Promoted to ordertaker, handling guest request and ensuring prompt service
- Demonstrated strong attention to detail and costumer service skills.
Education
Housekeeping Course with National Certificate -
Ilaw ng Bayan Foundation
Diploma of Electronic Technology - undefined
Virgen Milagrosa University
Housekeeping Course with National Certificate - undefined
Ilaw ng Bayan Foundation
Diploma of Electronic Technology - undefined
Virgen Milagrosa University
Skills
Customer Service-Focused
Personal Information
Nationality: Filipino
Training
- COVID-19 and Hygiene 2021 by Kerzner International
- Anti-Harassment by Kerzner International
- Code of Business Conduct & Ethics by Kerzner International
- Dubai Civil Defence Fire Fighting Training
- Creating Links Internal Costumer
- Train The Trainer by Kerzner International
- Chemical Usage / Application Health and Safety by Diversy
- Safe in Handling Chemical & Basic Chemical Usage
- First Aid Training Couse – Level
- First Aid, CPR, AED Training
References
Available upon request.
Timeline
Housekeeping Manager
One&Only Royal Mirage
10.2021 - Current
Assistant Housekeeping Manager
One&Only Royal Mirage
11.2019 - 09.2021
Housekeeping Coordinator
One&Only the Palm
09.2018 - 10.2019
Senior Housekeeping Supervisor/Housekeeping Supervisor
One&Only the Palm
06.2012 - 08.2018
Housekeeping Order taker
One&Only the Palm
08.2011 - 05.2012
Room Attendant
One&Only the Palm
11.2010 - 08.2011
Housekeeping Course with National Certificate -
Ilaw ng Bayan Foundation
Diploma of Electronic Technology - undefined
Virgen Milagrosa University
Housekeeping Course with National Certificate - undefined
Ilaw ng Bayan Foundation
Diploma of Electronic Technology - undefined
Virgen Milagrosa University
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