Mark Conrad Alvar
Licensed Customs Broker
Bacoor,Cavite
Summary
Licensed Customs Broker with 10+ years of experience in logistics, import/export compliance, and freight operations across leading multinational freight forwarding companies. Skilled in managing air and ocean freight operations, optimizing supply chain workflows, and ensuring customs clearance compliance with Philippine and international trade laws. A natural leader with a track record of improving team efficiency, reducing delays, and strengthening client relationships. Adept in logistics systems, international documentation, and team development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Airfreight Supervisor
Kintetsu World Express (KWE)
Parañaque City
02.2023 - 05.2026
- Lead daily operations for inbound and outbound airfreight shipments, ensuring timely clearance and delivery.
- Supervise documentation handling and compliance for customs requirements, including HS classification, duty computation, and submission to BOC portals.
- Train and manage staff performance, facilitating coaching sessions and setting KPIs aligned with corporate logistics goals.
- Liaise with airline carriers, customs authorities, and internal teams to resolve shipment issues, hold notices, and discrepancies.
- Develop and implement operational improvements to reduce delays and increase customer satisfaction.
- Maintain manuals and SOPs in line with industry updates and government regulations.
- Key Achievements:
- Reduced average shipment delay time by 20% through proactive issue resolution and enhanced scheduling.
- Consistently passed internal audits and government compliance checks.
Ocean Bulk Operations IMPEX Team Leader
DHL Global Forwarding / HillebrandGori
Pasay City
03.2020 - 01.2023
- Oversaw a team managing ocean import operations, including container deconsolidation, customs clearance, and warehouse coordination.
- Led team workflow design, assigning tasks based on skill and availability while ensuring compliance with import/export laws.
- Negotiated rates with shipping lines and handled contract compliance for large-scale import volumes.
- Facilitated root cause analysis to identify and eliminate processing bottlenecks.
- Collaborated with sales and account management teams to support key accounts in beverage and chemical industries.
- Key Achievements:
- Improved team productivity by 30% through redesigned work schedules and task prioritization.
- Achieved 98% on-time customs release rate for high-priority shipments.
Sales Account Manager
Ground Air Freight Forwarding Corporation
Parañaque City
02.2019 - 12.2019
- Maintained and grew customer accounts through relationship management, solution selling, and regular business reviews.
- Acted as point-of-contact between operations and clients for shipment issues, pricing, and new service needs.
- Identified upselling opportunities and presented tailored logistics solutions.
- Tracked and monitored client shipments, proactively resolving issues to retain customer satisfaction.
- Key Achievements:
- Surpassed quarterly sales targets by 15% and grew client base by 10%.
- Recognized for excellent service delivery and responsiveness.
Customer Service Officer
Magsaysay Shipping and Logistics
Manila
05.2018 - 11.2018
- Delivered front-line customer support for shipment inquiries, documentation requests, and booking schedules.
- Resolved service complaints effectively, securing customer retention and satisfaction.
- Handled booking confirmation, follow-ups, and after-sales coordination.
- Processed customer payments and updated account records with accuracy.
Airfreight Import Logistics Coordinator
Kuehne + Nagel, Inc.
Pasay City
03.2015 - 03.2018
- Handled end-to-end import processing: from PO receipt, document verification, customs clearance to final delivery.
- Drafted import SOPs and implemented streamlined workflows for efficiency.
- Collaborated with licensed brokers to finalize declarations and avoid shipment delays.
- Reviewed import records, managed compliance issues, and reported to logistics leads.
- Key Achievements:
- Played a key role in reducing customs penalties by ensuring declaration accuracy and proper
Education
Bachelor of Science - Customs Administration
Adamson University
Manila, Philippines10.2013
Skills
- Licensed Customs Broker & Import Compliance
- Air & Ocean Freight Operations
- Customs Documentation & Declarations
- Team Supervision & Performance Evaluation
- Inbound Cargo Management & Shipment Tracking
- Freight Consolidation & Rate Negotiation
- Supply Chain Optimization
- International Trade Regulations (FTA, etc)
- Foreign Trade Zone & Tariff Classification
- Client Relationship & Stakeholder Management
Affiliations
Chamber of Customs Brokers Inc.
Certification
- Essentials of Management Skills
- Great Learning and Beyond Management Consultancy — Sep 13, 2024
- Updates in International Trade, Customs & Tariff Laws
- Chamber of Customs Brokers Inc. — May 03, 2024
- Strategic Trade Management Act (RA 10697), Basel Convention, RA 6969
- Chamber of Customs Brokers Inc. — May 24, 2024
- Quality for Logistics
- KWE SE Region Quality Training — Mar 27–29, 2023
- EQ-Driven Leadership
- The Secret to Better Relationships and Team Success — July 8, 2025
Timeline
Airfreight Supervisor
Kintetsu World Express (KWE)
02.2023 - 05.2026
Ocean Bulk Operations IMPEX Team Leader
DHL Global Forwarding / HillebrandGori
03.2020 - 01.2023
Sales Account Manager
Ground Air Freight Forwarding Corporation
02.2019 - 12.2019
Customer Service Officer
Magsaysay Shipping and Logistics
05.2018 - 11.2018
Airfreight Import Logistics Coordinator
Kuehne + Nagel, Inc.
03.2015 - 03.2018
Bachelor of Science - Customs Administration
Adamson University