Mark Cassius Apilis
Project Manager / Client Support
Cebu City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
Project Manager / Client Support
Naxum Online Marketing Services
CEBU CITY
03.2022 - 11.2022
- We are a Software company that builds technology that would help Referral Marketing Companies grow their number in terms of members and Sales. We offer a tool that would help business manage their members commission and also help their members grow as an individual through the trainings that they are able to access through the platform.
- My role is to make sure that the communication between the client and the team is flowing which requires attention to details to make sure that we are delivering what is expected. Apart from that it is also my responsibility to gather all requirements that our team needs to complete a task. Part of my role is to perform an output quality check to ensure that we are providing 10x results.
Customer Associate
Fusion BPO Services Phil. Inc
CEBU CITY
04.2020 - 02.2022
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
Outbound Sales Agent
PrimeHub Solutions Corp.
Outbound Sales Agent
02.2019 - 05.2019
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made 200 cold calls per day resulting in client base growth by 95%.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
Customer Service Representative
The Results Companies
CEBU CITY
08.2017 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Education
Bachelor of Science - Bachelor of Science in Secondary Education
University of Baguio
Baguio City 06.2003 - 04.2005
High School Diploma -
Immaculate Concepcion School
Poblacion, Banaue Ifugao 06.1997 - 03.2001
Elementary Graduate
Banaue Central School
Poblacion, Banaue Ifugao 06.1988 - 03.1994
Skills
Client support
Project manager supervision
Following up with clients
Support Ticket System Management
Client Nurturing
Audit support
Excellent managerial techniques
Client service and support
Client relationship building
Telephone support
Timeline
Project Manager / Client Support
Naxum Online Marketing Services
03.2022 - 11.2022
Customer Associate
Fusion BPO Services Phil. Inc
04.2020 - 02.2022
Outbound Sales Agent
PrimeHub Solutions Corp.
02.2019 - 05.2019
Customer Service Representative
The Results Companies
08.2017 - 05.2019
Bachelor of Science - Bachelor of Science in Secondary Education
University of Baguio
06.2003 - 04.2005
High School Diploma -
Immaculate Concepcion School
06.1997 - 03.2001
Elementary Graduate
Banaue Central School
06.1988 - 03.1994