Mark Arnold Laneres
Analyst - Hub Coordinator
Bacolod City, Negros Occidental
Summary
Rational Analyst - Hub Coordinator with accumulated 5 years of experience for the warehousing industry sector business, results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Analyst - Hub Coordinator
Shopee Xpress
Bacolod & Bago City, Negros Occidental
12.2021 - 03.2023
- Manage day-to-day hub operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control
- Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders
- Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism.
- Creates, reviews and validates reports coming from the hub.
- Assists Customer Support team in call outs to solve Customer support escalations
- Ensure Hub KPIs are effectively met
Team Leader - Sorter and CSR
Asia Now - Shopee Xpress
Bacolod City, Negros Occidental
03.2021 - 12.2021
- Manage day-to-day parcel sorting, checking for accuracy of the route prepared for dispatching.
- Coordinating with the, Backroom Staff and Hub Coordinator and Agency Coordinator on daily basis, and occasionally supervise Riders
- Preparing Incident reports and conduct investigations for Claims Lost and Damaged Tagging ofthe parcels.
- Assists Customer Support team in call outs to solve Customer support escalations
Warehouse Custodian
Ninja Van
Bacolod City, Negros Occidental
10.2020 - 03.2021
- Assist the Station Head in managing the day-to-day operations of a Ninja Station in your locality from Inventory, asset management and office administration
- Support the Station Head in managing warehouse activities
- Investigate failures, identify and understand root causes, drive continues improvement
- Recruit, train, manage and lead Inventory Custodians.
- Champion absolute Customer Satisfaction by working closely with our Customer Service Team
Online Freelance - Virtual Assistance
51talk, Upwork
Bacolod City, Negros Occidental
07.2018 - 12.2019
- Online English Teacher for Chinese Children
- Manage day-to-day product resear, Product Lister, Data Mining and Transcription
RPM Warehouse Checker
Tanduay Distillers Inc. - ZOUC
Murcia, Negros Occidental
06.2016 - 08.2018
- Day-to-day monitoring and checking of the incoming and outgoing of raw materials for production use
- Daily, Weekly and Monthly generating of Raw materials report
- Generating the bottles supplier reports for supplier Billings
Sales Personnel
Bacolod Mindanao Plywood Corp.
Bacolod City, Negros Occidental
06.2015 - 01.2016
- Trouble Shooting of the company computer hardware, software and network issues
- Assisting customers
- Invoicing
Electronic Data Processing Personnel
Lopue's San Sebastian
Bacolod City, Negros Occidental
02.2014 - 05.2015
- Network Troubleshooting, Computer hardware and software maintenance
- Computer Assembly
- Purchase Order and Price List Processing
- Stock receiving and withdrawal
- SKUs Comparative Balances(Audit)
- Payroll Daily time Tagging(Payroll)
- Cashier reliever
Education
Bachelor of Science - Computer Science
University of St. La Salle
Bacolod City, Negros Occidental, Philippines 06.2009 - 03.2014
Skills
Inventory Management
Time Management
Occupational Hazzard and Risk
Organizational Skills
Problem Solving
Communication
Timeline
Analyst - Hub Coordinator
Shopee Xpress
12.2021 - 03.2023
Team Leader - Sorter and CSR
Asia Now - Shopee Xpress
03.2021 - 12.2021
Warehouse Custodian
Ninja Van
10.2020 - 03.2021
Online Freelance - Virtual Assistance
51talk, Upwork
07.2018 - 12.2019
RPM Warehouse Checker
Tanduay Distillers Inc. - ZOUC
06.2016 - 08.2018
Sales Personnel
Bacolod Mindanao Plywood Corp.
06.2015 - 01.2016
Electronic Data Processing Personnel
Lopue's San Sebastian
02.2014 - 05.2015
Bachelor of Science - Computer Science
University of St. La Salle
06.2009 - 03.2014