Mark Arnold Laneres
Analyst - Hub Coordinator
Bacolod City, Negros Occidental
Summary
Rational Analyst - Hub Coordinator with accumulated 5 years of experience for the warehousing industry sector business, results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Analyst - Hub Coordinator
Shopee Xpress
Bacolod & Bago City, Negros Occidental
12.2021 - 03.2023
- Manage day-to-day hub operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control
- Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders
- Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism.
- Creates, reviews and validates reports coming from the hub.
- Assists Customer Support team in call outs to solve Customer support escalations
- Ensure Hub KPIs are effectively met
Team Leader - Sorter and CSR
Asia Now - Shopee Xpress
Bacolod City, Negros Occidental
03.2021 - 12.2021
- Manage day-to-day parcel sorting, checking for accuracy of the route prepared for dispatching.
- Coordinating with the, Backroom Staff and Hub Coordinator and Agency Coordinator on daily basis, and occasionally supervise Riders
- Preparing Incident reports and conduct investigations for Claims Lost and Damaged Tagging ofthe parcels.
- Assists Customer Support team in call outs to solve Customer support escalations
Warehouse Custodian
Ninja Van
Bacolod City, Negros Occidental
10.2020 - 03.2021
- Assist the Station Head in managing the day-to-day operations of a Ninja Station in your locality from Inventory, asset management and office administration
- Support the Station Head in managing warehouse activities
- Investigate failures, identify and understand root causes, drive continues improvement
- Recruit, train, manage and lead Inventory Custodians.
- Champion absolute Customer Satisfaction by working closely with our Customer Service Team
Online Freelance - Virtual Assistance
51talk, Upwork
Bacolod City, Negros Occidental
07.2018 - 12.2019
- Online English Teacher for Chinese Children
- Manage day-to-day product resear, Product Lister, Data Mining and Transcription
RPM Warehouse Checker
Tanduay Distillers Inc. - ZOUC
Murcia, Negros Occidental
06.2016 - 08.2018
- Day-to-day monitoring and checking of the incoming and outgoing of raw materials for production use
- Daily, Weekly and Monthly generating of Raw materials report
- Generating the bottles supplier reports for supplier Billings
Sales Personnel
Bacolod Mindanao Plywood Corp.
Bacolod City, Negros Occidental
06.2015 - 01.2016
- Trouble Shooting of the company computer hardware, software and network issues
- Assisting customers
- Invoicing
Electronic Data Processing Personnel
Lopue's San Sebastian
Bacolod City, Negros Occidental
02.2014 - 05.2015
- Network Troubleshooting, Computer hardware and software maintenance
- Computer Assembly
- Purchase Order and Price List Processing
- Stock receiving and withdrawal
- SKUs Comparative Balances(Audit)
- Payroll Daily time Tagging(Payroll)
- Cashier reliever
Education
Bachelor of Science - Computer Science
University of St. La Salle
Bacolod City, Negros Occidental, Philippines 06.2009 - 03.2014
Skills
Inventory Management
Timeline
Analyst - Hub Coordinator
Shopee Xpress
12.2021 - 03.2023
Team Leader - Sorter and CSR
Asia Now - Shopee Xpress
03.2021 - 12.2021
Warehouse Custodian
Ninja Van
10.2020 - 03.2021
Online Freelance - Virtual Assistance
51talk, Upwork
07.2018 - 12.2019
RPM Warehouse Checker
Tanduay Distillers Inc. - ZOUC
06.2016 - 08.2018
Sales Personnel
Bacolod Mindanao Plywood Corp.
06.2015 - 01.2016
Electronic Data Processing Personnel
Lopue's San Sebastian
02.2014 - 05.2015
Bachelor of Science - Computer Science
University of St. La Salle
06.2009 - 03.2014
Similar Profiles
Shekinah BautistaShekinah Bautista
L3 Senior Analyst - Claims Validator at Shopee Philippines - Shopee Xpress Inc.L3 Senior Analyst - Claims Validator at Shopee Philippines - Shopee Xpress Inc.
Ahnantharaj RajaramAhnantharaj Rajaram
Delivery Driver at Shopee XpressDelivery Driver at Shopee Xpress
HELMI DANIAL MUHAMMAD RAFIQHELMI DANIAL MUHAMMAD RAFIQ
Warehouse Sorter at Shopee XpressWarehouse Sorter at Shopee Xpress