Summary
Overview
Work History
Education
Skills
Timeline
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Mark Anthony V. Ramos

Mark Anthony V. Ramos

Balayan

Summary

*Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.


*Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software.

Overview

11
11
years of professional experience

Work History

Quality Analyst

J&T EXPRESS PHILIPPINES INC.
02.2023 - 03.2025
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.

Delivery Rider

J&T EXPRESS PHILIPPINES INC.
08.2020 - 02.2023
  • Handled cash transactions accurately while collecting payments upon delivery completion.
  • Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
  • Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.

Waiter and Barista

LJC GROUP OF RESTAURANT
11.2018 - 02.2020
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Waiter

Thousand Cranes Shabu Shabu
03.2014 - 06.2014
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Education

Bachelor of Science - Hotel And Restaurant Management

Batangas State University, ARASOF
Nasugbu, Province Of Batangas, Philippines
04-2015

Skills

  • Audit processes
  • Quality improvement
  • Quality processes
  • Data analysis
  • Customer focus

Timeline

Quality Analyst

J&T EXPRESS PHILIPPINES INC.
02.2023 - 03.2025

Delivery Rider

J&T EXPRESS PHILIPPINES INC.
08.2020 - 02.2023

Waiter and Barista

LJC GROUP OF RESTAURANT
11.2018 - 02.2020

Waiter

Thousand Cranes Shabu Shabu
03.2014 - 06.2014

Bachelor of Science - Hotel And Restaurant Management

Batangas State University, ARASOF

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Mark Anthony V. Ramos