MARK ANTHONY RIVERA
Taguig,00
Overview
12
12
years of professional experience
Work History
Content Moderator
Telus International
01.2024 - Current
- Monitored online community interactions to identify and remove policy-violating content, ensuring compliance and user safety.
- Reviewed user reports of potentially harmful or offensive content,
taking appropriate action in a timely manner. - Verified their accounts before they get paid.
Financial Services Representative
Support Service Group APAC Inc.
01.2023 - 01.2024
- Assisted clients with inquiries regarding financial products and services.
- Built strong relationships with clients through effective communication and problem-solving skills.
- Provided support in resolving customer issues, enhancing satisfaction levels.
- Maintained accurate records of client interactions and transactions for reporting purposes.
Technical Support Representative
Inspiro (Formerly SPi CRM) - Head Office
02.2022 - 01.2023
- Maintained up-to-date knowledge of company products and services to provide accurate information.
- Used ticketing systems to manage and process support actions and requests.
- Analyzed recurring issues to identify trends and recommend improvements to product functionality.
Technical Support Representative
Infocom Technologies
01.2020 - 02.2022
- Delivered technical assistance to customers via phone and email, achieving timely issue resolution.
- Troubleshot software and hardware problems, providing clear guidance for effective solutions.
- Documented customer interactions and technical solutions in ticketing system, enhancing future reference.
Collections Administrator
Ubix Corporation
08.2018 - 12.2020
- Managed daily collections activities, ensuring timely follow-up on outstanding accounts.
- Utilized accounting software to track payments and reconcile accounts efficiently.
- Developed and maintained positive relationships with clients to facilitate payment resolutions.
Customer Service Representative
Teleperformance Center Ayala
06.2017 - 07.2018
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Maintained comprehensive knowledge of products and services to effectively address varied customer concerns.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Service Crew Member
Jollibee
01.2015 - 10.2016
- Assisted in food preparation, ensuring adherence to quality standards and safety protocols.
- Collaborated with team members to efficiently manage high-volume service during peak hours.
- Delivered exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Operated Point of Sale (POS) systems efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
SERVICE CREW
JOLLIBEE FOODS CORPORATION
04.2014 - 09.2014
- JOLLIBEE SHELL MAGALLANES
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of dining area to uphold company standards.
Education
Bachelor of Science - Marketing Management
TAGUIG CITY UNIVERSITY (TCU)
Taguig City01-2017
High School -
MUNTINLUPA BUSINESS HIGHSCHOOL (MBHS)
Muntinlupa City01-2013
Elementary - undefined
BAGONG TANYAG ELEMENTARY SCHOOL ANNEX-A
Taguig City01-2008
Skills
Ms word
Ms power point
Data entry
Document filing
Cash handling
Customer service
Point of sale systems
Sales support
Telephone etiquette
Customer complaint handling
Disclaimer
"It is hereby sworn that all information are verified to the best of ability and knowledge of the undersigned" APPLICANT
Training’s
- ON-THE-JOB TRAINING
- SUNLIFE FINANCIAL OF CANADA (PHILS) INC.
- SECRETARY (SALES DEPARTMENT)
- (FEBRUARY 2017 – JUNE 2017)
Timeline
Content Moderator
Telus International
01.2024 - Current
Financial Services Representative
Support Service Group APAC Inc.
01.2023 - 01.2024
Technical Support Representative
Inspiro (Formerly SPi CRM) - Head Office
02.2022 - 01.2023
Technical Support Representative
Infocom Technologies
01.2020 - 02.2022
Collections Administrator
Ubix Corporation
08.2018 - 12.2020
Customer Service Representative
Teleperformance Center Ayala
06.2017 - 07.2018
Service Crew Member
Jollibee
01.2015 - 10.2016
SERVICE CREW
JOLLIBEE FOODS CORPORATION
04.2014 - 09.2014
Elementary - undefined
BAGONG TANYAG ELEMENTARY SCHOOL ANNEX-A
Bachelor of Science - Marketing Management
TAGUIG CITY UNIVERSITY (TCU)
High School -
MUNTINLUPA BUSINESS HIGHSCHOOL (MBHS)