MARK ANTHONY RIVERA
Taguig,00
Overview
12
12
years of professional experience
Work History
Content Moderator
Telus International
2024.01 - Current
- Monitored online community interactions to identify and remove policy-violating content, ensuring compliance and user safety.
- Reviewed user reports of potentially harmful or offensive content,
taking appropriate action in a timely manner. - Verified their accounts before they get paid.
Financial Services Representative
Support Service Group APAC Inc.
2023.01 - 2024.01
- Assisted clients with inquiries regarding financial products and services.
- Built strong relationships with clients through effective communication and problem-solving skills.
- Provided support in resolving customer issues, enhancing satisfaction levels.
- Maintained accurate records of client interactions and transactions for reporting purposes.
Technical Support Representative
Inspiro (Formerly SPi CRM) - Head Office
2022.02 - 2023.01
- Maintained up-to-date knowledge of company products and services to provide accurate information.
- Used ticketing systems to manage and process support actions and requests.
- Analyzed recurring issues to identify trends and recommend improvements to product functionality.
Technical Support Representative
Infocom Technologies
2020.01 - 2022.02
- Delivered technical assistance to customers via phone and email, achieving timely issue resolution.
- Troubleshot software and hardware problems, providing clear guidance for effective solutions.
- Documented customer interactions and technical solutions in ticketing system, enhancing future reference.
Collections Administrator
Ubix Corporation
2018.08 - 2020.12
- Managed daily collections activities, ensuring timely follow-up on outstanding accounts.
- Utilized accounting software to track payments and reconcile accounts efficiently.
- Developed and maintained positive relationships with clients to facilitate payment resolutions.
Customer Service Representative
Teleperformance Center Ayala
2017.06 - 2018.07
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Maintained comprehensive knowledge of products and services to effectively address varied customer concerns.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Service Crew Member
Jollibee
2015.01 - 2016.10
- Assisted in food preparation, ensuring adherence to quality standards and safety protocols.
- Collaborated with team members to efficiently manage high-volume service during peak hours.
- Delivered exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Operated Point of Sale (POS) systems efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
SERVICE CREW
JOLLIBEE FOODS CORPORATION
2014.04 - 2014.09
- JOLLIBEE SHELL MAGALLANES
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of dining area to uphold company standards.
Education
Bachelor of Science - Marketing Management
TAGUIG CITY UNIVERSITY (TCU)
Taguig City2017-01
High School -
MUNTINLUPA BUSINESS HIGHSCHOOL (MBHS)
Muntinlupa City2013-01
Elementary - undefined
BAGONG TANYAG ELEMENTARY SCHOOL ANNEX-A
Taguig City2008-01
Skills
Ms word
Ms power point
Data entry
Document filing
Cash handling
Customer service
Point of sale systems
Sales support
Telephone etiquette
Customer complaint handling
Disclaimer
"It is hereby sworn that all information are verified to the best of ability and knowledge of the undersigned" APPLICANT
Training’s
- ON-THE-JOB TRAINING
- SUNLIFE FINANCIAL OF CANADA (PHILS) INC.
- SECRETARY (SALES DEPARTMENT)
- (FEBRUARY 2017 – JUNE 2017)
Timeline
Content Moderator
Telus International
2024.01 - Current
Financial Services Representative
Support Service Group APAC Inc.
2023.01 - 2024.01
Technical Support Representative
Inspiro (Formerly SPi CRM) - Head Office
2022.02 - 2023.01
Technical Support Representative
Infocom Technologies
2020.01 - 2022.02
Collections Administrator
Ubix Corporation
2018.08 - 2020.12
Customer Service Representative
Teleperformance Center Ayala
2017.06 - 2018.07
Service Crew Member
Jollibee
2015.01 - 2016.10
SERVICE CREW
JOLLIBEE FOODS CORPORATION
2014.04 - 2014.09
Elementary - undefined
BAGONG TANYAG ELEMENTARY SCHOOL ANNEX-A
Bachelor of Science - Marketing Management
TAGUIG CITY UNIVERSITY (TCU)
High School -
MUNTINLUPA BUSINESS HIGHSCHOOL (MBHS)