GoHighLevel
Mark Anthony Perocho
Project Manager | Bookkeeper | Operations Specialist
Valenzuela
Summary
Meticulous Senior Associate knowledgeable about project management and team leadership. Seasoned Sales Representative with exceptional success in B2B and B2C sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations. Organized Accountant with 3 years of managing accurate accounting information, tax return support, bookkeeping and corporate operations. Astute financial professional with keen eye for detail and high level of integrity. Works well in large teams in corporate environments. Analytical Technical Manager adept at recruiting, leading and developing highly effective technical teams. Meticulous and driven with a passion for innovation and process improvement demonstrated over 3 years in technical roles.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
GoHighLevel Technical Manager
Leadzilla Marketing
Austin
08.2023 - Current
- Transfer and setup of clients accounts system
- Hosts virtual Q&A meetings with clients to provide support
- Hosts 1 on 1 with potential clients and provide overview of the company
- Address client concerns about funnel, survey, workflows etc.
- Developed suggestions for technical process improvements to optimize resources.
- Liaised between business and technology units to manage delivery schedules for applications.
- Spearheaded the technical aspects of GHL implementation projects, overseeing the entire lifecycle from initial assessment to post-implementation support.
- Collaborated with clients to understand their unique business needs and translated requirements into effective GHL configurations.
- Provided technical support and troubleshooting for GHL users, resolving issues promptly to ensure minimal disruption to operations.
Technical Manager
Aaraya Public Adjusting
Tampa
04.2023 - 11.2023
- Led a team of 3 technical professionals in the successful implementation and optimization of Go High Level.
- Designed and implemented automated workflows, streamlining processes and increasing overall operational efficiency by 50%
- Created visually appealing landing pages to enhance client branding and improve user engagement.
- Developed customized surveys and forms integrated into landing pages, capturing essential data for targeted marketing strategies.
- Successfully integrated Google Ads and Facebook Ads with Go High Level, optimizing advertising campaigns and enhancing lead generation.
- Orchestrated an impactful weekly newsletter email campaign using GHL, resulting in a 30% increase in open rates and customer engagement.
- Implemented proper tagging and organization within the GHL CRM, ensuring accurate segmentation and targeted communication strategies.
- Stayed abreast of the latest GHL updates and industry trends to provide strategic guidance on incorporating new features and functionalities.
Executive Assistant/Operations Manager
Lawyer Connection
Toronto
08.2020 - 10.2023
- Provided administrative and support functions to ensure the CEO's day-to- day operations run smoothly
- (email/calendar/ document management, marketing support, research, project coordination)
- Team Leader to 11 agents managing outbound calls
- Managed and tracked eligible leads gathered by agents
- Expedited process for accurate lead generation, cold calling, lead verification, and turnover to appropriate parties.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
Senior Associate
WNS Philippines
Quezon City
02.2022 - 07.2022
- Assisted customers in booking hotels, flights, transportation (car rentals) and tours via chat support platform
- Resolved hotels, flights, transportation (car rentals) and/or tour agency concerns and complications using company's Global Distribution System (GDS)
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption
- Served as liaison by facilitating communication between management and associates
- Improved customer rating and satisfaction by quickly and effectively addressing inquiries and complaints
- Managed an average of 50+ customer chats daily.
Bookkeeper
Christian Recto Trading
Valenzuela
04.2019 - 01.2022
- Tracked financial progress by creating quarterly and yearly balance sheets
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions
- Gathered data on taxable income, deductibles and allowances for tax preparation
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
Senior Sales Advisor
CONCENTRIX
Makati City
08.2020 - 11.2021
- Assisted customers in setting up electricity, natural gas and broadband service
- Resolved customer's concern with billing
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and an expert in closing customer deals
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Utilized CRM software to maintain detailed contact logs and account records
- Setting up of new accounts, established customer credit and payment methods
- Prospected continuously for new potential customers and maintained robust conversion rate
- Created and updated customer accounts with relevant information
- Answered customers' questions regarding products, prices and availability
- Emphasized product features based on analysis of customers' needs.
Senior Customer Service Representative
QUANTRICS ENTERPRISES
Taytay
06.2016 - 06.2019
- Collaborated with other departments to ensure first call resolution
- Provided exemplary customer support to internal and external customers not limited to requests/ inquiries for products, services, company information and suggested other offerings to attract potential customers
- Prepared product or service reports by collecting and analyzing customer information
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Handled billing concerns and troubleshoot Satellite TV issues
- Exceeded sales metric by 25% (overall metrics) through upskilling to attract potential customers
- Instrumental in providing feedback to novice agents by conducting side-by-side training
- Trained directly under operation's manager for weekly business reviews, team leader effectiveness and applicable work force, daily operations and Subject-Matter Expert/Floor support.
Transcriptionist
QA World
Manila
11.2018 - 03.2019
- Transcribed calls for several companies in U.S, U.K, and Australia
- Transcribed sensitive documents with complete confidentiality
- Utilized transcribing software to take dictation of medical documents
- Reviewed, edited and formatted transcribed reports and corrected material for clarity, coherence, spelling and grammar
- Performed freelance work with flexibility to meet employer-set deadlines.
Documentation Associate
MAERKS LINE GLOBAL SERVICES INC
Pasig City
11.2015 - 04.2016
- Checked and assessed manual revision requests sent by rig managers for plausible overall process flow
- Created drafts for standard revision process
- Created improvised timestamp for the department that tracks daily functions of each associate which includes and not limited to huddles and breaks, which is still being used up to date
- Performed IT support such as software updates, upgrades and data backups
- Prepared written communications, reports and documents in varying degrees.
Education
Bachelor of Science - Finance
Pamantasan Ng Lungsod Ng Valenzuela
Valenzuela 06.2011 - 04.2015
Skills
Problem Solvingundefined
Software
Zapier
Zoho CRM
VoIP (Calltools, Callrail)
Survey (Alchemer, Jotform
Instantlyai
Calendars (Calendly, Google)
Microsoft Office
Google Suite
Video Conference (Zoom, Meet, Skype)
Communications (Slack, Skype, Whatsapp)
Project Management (Asana, Notion, Monday)
Accomplishments
- Receiver of Rexponsableng Scholar Scholarship program
- Member of AJFEX (Association of Junior Finance Executives)
- Supervised team of 12 staff members
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Achieved ALLSTAR (Top 1% performer) recognition through effectively helping with Team stats.
Certification
Microsoft 365 Fundamentals, Coursera
Timeline
GoHighLevel Technical Manager
Leadzilla Marketing
08.2023 - Current
Technical Manager
Aaraya Public Adjusting
04.2023 - 11.2023
Senior Associate
WNS Philippines
02.2022 - 07.2022
Microsoft 365 Fundamentals, Coursera
01-2022
Search Engine Optimization, Coursera
01-2022
Intuit Bookkeeping, Coursera
01-2022
Google Ads, Coursera
01-2022
Financial Technology Innovations, Coursera
01-2022
Executive Assistant/Operations Manager
Lawyer Connection
08.2020 - 10.2023
Senior Sales Advisor
CONCENTRIX
08.2020 - 11.2021
Bookkeeper
Christian Recto Trading
04.2019 - 01.2022
Transcriptionist
QA World
11.2018 - 03.2019
Senior Customer Service Representative
QUANTRICS ENTERPRISES
06.2016 - 06.2019
Documentation Associate
MAERKS LINE GLOBAL SERVICES INC
11.2015 - 04.2016
Bachelor of Science - Finance
Pamantasan Ng Lungsod Ng Valenzuela
06.2011 - 04.2015
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