Summary
Work History
Education
Skills
Software
Generic
Mark Anthony Perocho

Mark Anthony Perocho

Operations Manager | Process Optimization & CRM Automation | Helping Businesses Scale Efficiently with Streamlined Systems
Marikina City,Metro Manila

Summary

I’m an operations leader who helps businesses scale by building efficient systems, automated workflows, and clear processes that save time and drive growth.

Over the past 7+ years, I’ve managed cross-functional teams, implemented CRM and automation tools (including GoHighLevel, HubSpot, and Google Workspace), and developed reporting systems that have cut operational bottlenecks by up to 40%. My work has spanned startups, agencies, and remote teams, where I’ve delivered measurable improvements in process efficiency, client retention, and revenue growth.

I specialize in:

-Process Optimization & SOP Development
-CRM Setup, Automation & Integration
-Remote Team Management & Client Success
-Data Reporting & KPI Tracking

If you’re looking for someone who can turn messy operations into smooth, scalable systems, let me know!

Work History

Operations Manager

Base Coat Marketing
Wilmington, NC
08.2024 - 08.2025
  • Designed and implemented automated CRM workflows in GoHighLevel, reducing manual admin time by 30%.
  • Built and maintained KPI dashboards in Google Sheets, improving reporting accuracy by 100%.
  • Streamlined client onboarding processes, cutting setup time from 5 days to 2 days.
  • Managed a remote operations team, improving task completion rates by 25% through optimized workflows.

Administrative & Operations Coordinator

Rehad CEOs
Garland, TX
06.2024 - 12.2024
  • Coordinated multi-department schedules and resources to ensure on-time project delivery.
  • Implemented process documentation for recurring tasks, reducing onboarding time for new hires by 50%.
  • Handled client communications and issue resolution, increasing client satisfaction scores by 20%.
  • Supported data management and reporting efforts for executive decision-making.

Technical Manager

Yoda Marketing Group
Jacksonville, FL
05.2024 - 06.2024
  • Oversaw technical staff and managed personnel to ensure timely delivery of projects.
  • Provided technical project leadership, aligning team output with strategic goals.
  • Coordinated resources to maintain quality and meet client expectations.

Technical Manager

Happy Agent Leads
Austin, TX
08.2023 - 06.2024
  • Transferred and set up client account systems, ensuring smooth onboarding.
  • Hosted virtual Q&A sessions and one-on-one meetings to address client concerns.
  • Led full lifecycle of GHL implementation projects, from assessment to post-support.
  • Translated business requirements into tailored GHL configurations.
  • Provided ongoing technical support and troubleshooting to minimize downtime.

Operations Manager

Konsort Social
London, UK
11.2023 - 05.2024
  • Organized and optimized workflows using Google Sheets for efficient operations.
  • Oversaw content creation schedules, ensuring timely delivery to clients.
  • Maintained client records and managed communications to enhance satisfaction.
  • Resolved operational challenges with proactive problem-solving.

CRM Specialist

Conversionly
Fernandina Beach, FL
05.2023 - 05.2024
  • Managed CRM setup and optimization to improve lead nurturing and appointment setting.
  • Integrated automation tools to streamline client communications.
  • Maintained accurate, segmented data to support targeted marketing efforts.

Technical Manager

Aaraya Public Adjusting
Tampa, FL
04.2023 - 11.2023
  • Led team of 3 in implementing and optimizing Go High Level (GHL) CRM.
  • Designed automated workflows, improving operational efficiency by 50%.
  • Built landing pages, surveys, and forms to boost engagement and lead capture.
  • Integrated Google Ads and Facebook Ads with GHL for better campaign results.
  • Managed email marketing campaigns, increasing open rates by 30%.

Executive Assistant/Operations Manager

Lawyer Connection
Toronto, ON
08.2020 - 11.2023
  • Provided executive support including email, calendar, document management, and research.
  • Led a team of 11 agents in outbound lead generation and verification.
  • Streamlined lead processes to improve accuracy and conversion.
  • Organized conferences and monthly meetings for leadership and stakeholders.

GoHighLevel Technical Manager

Leadzilla Marketing
Austin, TX
08.2023 - 06.2024
  • Transferred and set up client account systems, ensuring smooth onboarding.
  • Hosted virtual Q&A sessions and one-on-one meetings to address client concerns.
  • Led full lifecycle of GHL implementation projects, from assessment to post-support.
  • Translated business requirements into tailored GHL configurations.
  • Provided ongoing technical support and troubleshooting to minimize downtime.

Senior Associate

WNS Philippines
Quezon City, NCR
07.2021 - 07.2022
  • Handled customer service operations with a focus on quality and efficiency.
  • Supported management functions and resolved escalated concerns.
  • Maintained accuracy in data entry and reporting using VBA Excel.

Bookkeeper

Christian Recto Trading
Valenzuela, NCR
04.2019 - 01.2022
  • Tracked financial performance via quarterly and yearly balance sheets.
  • Recorded transactions for cash, credit, fixed assets, and accruals.
  • Prepared data for tax filings including deductions and allowances.
  • Managed payroll, budgeting, donations, and reconciliations.

Senior Sales Advisor

CONCENTRIX
Makati City, NCR
08.2020 - 11.2021
  • Assisted customers in setting up electricity, gas, and broadband services.
  • Resolved billing concerns and provided product recommendations.
  • Consistently exceeded sales targets by identifying new opportunities.
  • Maintained detailed records using CRM software.

Senior Customer Service Representative

QUANTRICS ENTERPRISES
Taytay, NCR
06.2016 - 06.2019
  • Provided first-call resolution for product, billing, and technical issues.
  • Surpassed sales metrics by 25% through upskilling and cross-selling.
  • Trained and mentored new agents via side-by-side coaching.
  • Delivered feedback and insights during business reviews with management.

Transcriptionist

QA World
Manila, NCR
11.2018 - 03.2019
  • Transcribed calls for clients in the US, UK, and Australia.
  • Maintained confidentiality for sensitive materials.
  • Edited and formatted reports for clarity and accuracy.

Documentation Associate

MAERKS LINE GLOBAL SERVICES INC
Pasig City, NCR
11.2015 - 04.2016
  • Processed and assessed manual revision requests from rig managers.
  • Drafted standard procedures for process revisions.
  • Created a timestamp tracking tool still in use by the department.
  • Provided IT support including software updates and backups.

Education

Bachelor of Science - Finance

Pamantasan Ng Lungsod Ng Valenzuela
Valenzuela
06.2011 - 04.2015

Skills

Problem Solvingundefined

Software

GoHighLevel

Integration Tools (Zapier, Make)

Zoho CRM

VoIP (Calltools, Callrail)

Survey (Alchemer, Jotform

Instantlyai

Calendars (Calendly, Google)

Microsoft Office

Google Suite

Video Conference (Zoom, Meet, Skype)

Communications (Slack, Skype, Whatsapp)

Project Management (Asana, Notion, Monday, ClickUp)

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Mark Anthony PerochoOperations Manager | Process Optimization & CRM Automation | Helping Businesses Scale Efficiently with Streamlined Systems