Mark Anthony Lim

Recognised as a top-performing agent for two consecutive years, consistently exceeding performance and quality targets, which led to promotion as a Subject Matter Expert. Provided advanced support, handled escalations, coached team members, and served as a key resource for process knowledge, while maintaining high standards of customer service and operational excellence.

Provided customer support by handling inquiries related to subscriptions, billing, and technical concerns for SiriusXM services. Resolved issues efficiently, processed account updates, and ensured a positive customer experience through clear communication, problem-solving, and attention to detail.

Handled incoming customer calls, assisting with service inquiries, and promoting relevant T-Mobile products and plans to drive sales. Delivered excellent customer service while meeting performance targets, resolving account concerns, and ensuring accurate documentation through strong communication and problem-solving skills.

Managed social media platforms by engaging with subscribers, handling high-volume customer inquiries and complaints related to load, signal, and SIM issues, and providing real-time support. Created and published content aligned with telecom promotions, monitored online conversations and trends, and ensured timely escalation of technical concerns, while maintaining a consistent brand voice and high customer satisfaction.